Although the number of consumer complaints recorded by the Telecommunications Dispute Resolution Scheme (TDRS) has increased, the New Zealand Telecommunications industry is providing world class services, says TCF CEO Geoff Thorn.
TDR's 2016 Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website. Click the link above to download the Annual Report as a .pdf file.
Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to the internet that allows us to get on with our digitally-connected lives.
The New Zealand telecommunications industry invests at one of the highest rates of the OECD; and is increasingly competitive on both price and quality compared to other countries. The industry provides world class fixed line and mobile services and is in the middle of a major roll-out of UFB services and facing unprecedented demand for these services.
TDR attended the Consumer Rights Day on 26 May 2016. The event was run by the Consumer Protection team, Ministry of Business, Innovation and Employment (MBIE). This day brought together speakers from government, ombudsmen schemes and organisations that deal with complaints from people when they have a problem with different kinds of services.
We gave a brief overview of TDR and answered questions about what TDR may be able to assist consumers with. For more information, download the slideshow below.