• Who we are

      We are a free and independent complaints service. 

      If you have a complaint about your phone or internet, talk to TDR. 

       

    • What we do

      We help you resolve complaints about your: 

      - Internet 

      - Home phone 

      - Mobile 

    • How do I start?

    • Is there a cost?

      Our service is free for consumers.  

      TDR helps over 2,000 Kiwis a year. There is no cost, so give us a try! 

       

    • What we can help with

      TDR can help you to resolve complaints in the following areas

    • Customer complaints code

      We resolve complaints about products and services from TDR members.  

      Some areas we help with are: 

      - Bills and charges 

      - Customer service  

      - Faults and network 

      - Contracts 

    • 111 contact code (home phones)

      TDR can help with disputes involving vulnerable consumers under the 111 Contact Code.  

      We can assist: 

      - Customers of all home phone service providers  

      - If the matter is unresolved 5 working days after you raised a dispute with your provider

    • Copper withdrawal codes

      Consumers can complain to TDR under the Copper Withdrawal Code.  

      You can complain if: 

      - You have received a letter from Chorus

      - The matter is unresolved 5 working days after you raised a dispute with Chorus

  • Our members

    We can assist with complaints about products or services from these telecommunications providers.

    Click here to a read our retail and wholesale members as a list.

    Retail members


    2degreesmobile
    2talk
    bigpipe
    dtsanz
    flip
    https://www.kogan.com/nz/
    myrepublic
    now nz
    orcon
    primo wireless
    skinny mobile
    sky broadband
    slingshot
    spark
    stuff-fibre
    trustpower
    vocus
    vodafone
    voip cloud
    voipline
    warehousemobile
     
     
     

     

    Wholesale members


    chorus
    enable fibre
    Northpower fibre
    Tuatahi
    unison
    Vector