You can complain to TDR about any service or product from a TDR scheme member under the Terms of Reference. This includes home phone lines and handsets, pre-pay and monthly mobile phone plans, broadband services and installation. You can also make a complaint involving a vulnerable consumer and your phone provider under the 111 Contact Code or Chorus under the Copper Withdrawal Code.
There are some things that TDR cannot cover, however. This includes prices set by your phone or internet provider and network coverage. You can find a list of excluded matters here.
You must make your complaint to us within three years of when you became reasonably aware of the matter giving rise to the complaint. If you make your complaint to us after this time, we will be unable to consider it.
If you are not sure, you can check with TDR to see if we can help.