You can complain to TDR about any service or product from a TDR scheme member under the Customer Complaints Code. This includes home phone lines and handsets, pre-pay and monthly mobile phone plans, broadband services and installation. You can also make a complaint involving a vulnerable consumer and your phone provider under the 111 Contact Code or Chorus under the Copper Withdrawal Code.
There are some things that TDR cannot cover, however. This includes prices set by your phone or internet provider and network coverage.
You must make your complaint to us within 12 months of when you first discovered the event or issue giving rise to the complaint. If you make your complaint to us after 12 months, we will be unable to consider it.
If you are not sure, you can check with TDR to see if we can help.