• TDR Half-Year Report – 2023

    Media Release

    Telecommunications Dispute Resolution (TDR) is here to help Kiwis resolve issues with their broadband, mobile and home phone providers, and every s

  • TDR Christmas Hours

    Articles

    Merry Christmas from the TDR team!

    TDR will be closed from 4pm Friday 22 December 2023 to Sunday 7 January 2024.

  • 2023 TDR Annual Report

    Media Release
    Would you like to know more about the complaints we see and the work we do?

    Telecommunications Dispute Resolution (TDR) is here to support Kiwis t

  • No internet?

    Articles

    Internet issues can be extremely frustrating.

  • TDR Biannual Report – 2022 Part Two

    Media Release
    Our report for the second half of 2022 is now available. In this report we provide insights from 1 January to 30 June 2022.

  • TDR Christmas Hours

    What's New

    Telecommunications Dispute Resolution (TDR) will be closed from 5pm Friday 23 December 2022 to Tuesday 3 January 2023.

  • TDR Annual Report 2021 - 2022

    Media Release
    Highlights from 1 July 2021 to 30 June 2022

  • Unknown charges

    Articles

    Watch our animation here

    Telecommunications Dispute Resolution (TDR) wants New Zealanders to know that it’s ok to complain.

  • Copper landline and broadband services

    Articles

    Technology has evolved and we now have a range of methods available that are faster and more reliable that traditional copper-wire based services.

  • TDR Biannual Report – 2022 Part One

    Media Release

    Telecommunications Dispute Resolution service (TDR) is here to help Kiwis to resolve issues with their broadband, mobile and home phone providers,