News & Publications

Find the latest TDR news and publications here.
Articles

Services provided to Minors

Wed 6 Jan 2016
The Minor’s Contract Act 1969 sets out the rules relating to contracting with people less than 18 years of age.
Articles

Complaints made to TDR by someone other than the telecommunications account holder

Wed 25 Nov 2015
The relationship between the TDR Scheme Member and its customer is a contractual relationship.
TDR Newsletter

TDR Newsletter - Issue 11

Tue 29 Sep 2015
The TDR Newsletter Issue 11 is now available.
Annual reports

2015 TDR Annual Report

Mon 28 Sep 2015
TDR's 2015 Annual Report is available to download as a PDF document.
TDR_Annual Report 2015_FINAL 29 Sept 2015.pdf (pdf, 3.08 MB)
Articles

Customer Service Issues

Tue 4 Aug 2015
The New Zealand Telecommunications Forum Customer Complaints Code sets out Service Standards.
Customer Service Issues.pdf (pdf, 248.29 KB)
TDR Newsletter

TDR Newsletter - Issue 10

Wed 22 Jul 2015
The TDR Newsletter Issue 10 is now available.
TDR Newsletter Issue 10_July 2015.pdf (pdf, 1.27 MB)
Articles

Lost or misplaced phones

Mon 6 Jul 2015
If your mobile phone is lost or misplaced, someone else may be able to use it and incur costs on your account. 
Lost or Misplaced Mobile Phones.pdf (pdf, 156.04 KB)
Articles

Faulty mobile phones

Fri 19 Jun 2015
Faulty mobile phones are common complaints to TDR.
Faulty Mobile Phones.pdf (pdf, 68.86 KB)
Articles

Fibre Optic Cables

Mon 8 Jun 2015
The Government is spending NZ$1.35 billion to roll out fibre-to-the-home connections in all main towns and cities with a population over 10,000.
Fibre Optic Cables article.pdf (pdf, 214.5 KB)
Articles

Smartphone Security Advice

Mon 11 May 2015
Almost two out of three New Zealanders are now carrying around a small but powerful computer in their pocket allowing them to stay connected to their online lives 24/7.
Smartphone Security Advice 2014.pdf (pdf, 3.84 MB)