Updated 31 August
Alert Level 2
TDR remains open for business.
You can continue to get in touch with our team as usual – by phone, email and using our online forms
We can use videoconferencing and online meeting platforms to deliver our services
All planned mediations and adjudications will proceed.
Visiting TDR
While we are at Alert Level 2, we ask any visitors to be mindful of the public health requirements.
Here are some of the things you should consider when checking your broadband performance. You should think about things both inside and outside your house that could be affecting your internet speed. There could be several factors causing your internet to slow down.
Test
As part of the 5G roll-out happening around the world, mobile devices in New Zealand will soon have integrated ‘eSIMs'. ‘eSIM’ stands for ‘Embedded Subscriber Identity Module’ and will mean that rather than having to get a separate SIM card that can then be swapped in and out, an eSIM will be embedded into the device.
Updated 12 August 2020
TDR remains open for business throughout New Zealand. While at Alert Level 3, the TDR team in Auckland will be working from home and delivering services through our virtual office. The rest of the country is now at Alert Level 2.
What does this mean?
This article outlines how to recognise scams, identifies common types of scams targeting internet and phone users, gives some tips on how to deal with them and who to contact
At Telecommunications Dispute Resolution (TDR), the wellbeing of our people and customers is a priority for us so we are continuing to closely monitor the official guidance around COVID-19.
Alert Level 2
At Alert Level 2, businesses are encouraged to use alternative ways of working if possible, so some TDR team members will continue working home while others will begin returning to the office from Monday 18 May.
Updated 28 April 2020
TDR remains open for business at Alert Level 3.
Since the initial lockdown, the TDR team have been working from home and delivering services through our virtual office.
What does a virtual office mean?
Like you, we have been preparing for the situation that has just been announced.
In doing so we have been developing our working from home capability and completing the creation of our virtual office.