News & Publications

Find the latest TDR news and publications here.
Articles

Customer Service Issues

Tue 4 Aug 2015
The New Zealand Telecommunications Forum Customer Complaints Code sets out Service Standards.
Customer Service Issues.pdf (pdf, 248.29 KB)
TDR Newsletter

TDR Newsletter - Issue 10

Wed 22 Jul 2015
The TDR Newsletter Issue 10 is now available.
TDR Newsletter Issue 10_July 2015.pdf (pdf, 1.27 MB)
Articles

Lost or misplaced phones

Mon 6 Jul 2015
If your mobile phone is lost or misplaced, someone else may be able to use it and incur costs on your account. 
Lost or Misplaced Mobile Phones.pdf (pdf, 156.04 KB)
Articles

Faulty mobile phones

Fri 19 Jun 2015
Faulty mobile phones are common complaints to TDR.
Faulty Mobile Phones.pdf (pdf, 68.86 KB)
Articles

Fibre Optic Cables

Mon 8 Jun 2015
The Government is spending NZ$1.35 billion to roll out fibre-to-the-home connections in all main towns and cities with a population over 10,000.
Fibre Optic Cables article.pdf (pdf, 214.5 KB)
Articles

Smartphone Security Advice

Mon 11 May 2015
Almost two out of three New Zealanders are now carrying around a small but powerful computer in their pocket allowing them to stay connected to their online lives 24/7.
Smartphone Security Advice 2014.pdf (pdf, 3.84 MB)
Articles

FairWay Resolution Anne Scragg Scholarship

Fri 8 May 2015
The FairWay Resolution Anne Scragg Scholarship has been established by FairWay Resolution Limited (FairWay) this year (2015) to celebrate Anne Scragg's career in dispute resolution. Click here for more information.
Articles

International texting issues - read the Terms and Conditions

Wed 29 Apr 2015
Some mobile phone users are having problems sending or receiving texts from overseas. 
International Texting Issues article.pdf (pdf, 78.44 KB)
TDR Newsletter

TDR Newsletter - Issue 9

Tue 24 Mar 2015
TDR is pleased to release the ninth issue of the TDR Newsletter.
TDR Newsletter Issue 9 March 2015.pdf (pdf, 1.24 MB)
TDR Newsletter

TDR Newsletter - Issue 8

Tue 16 Dec 2014
TDR is pleased to release the eighth issue of the TDR Newsletter.
TDR Newsletter Issue 8_December 2014_0.pdf (pdf, 3.23 MB)