• Decisions
    The Customer's plan included unlimited free calls to NZ, Australia and India. The Scheme Member notified the Customer that their terms & conditions were to be varied, introducing a cap and charges for extra minutes used.
  • Case Studies

    The customer received a notification that their landline phone provider would be withdrawing copper-based services in 6-weeks’ time.

  • Decisions
    This dispute involves a customer who did not pay his bills and his debt was referred to credit consultants. He stated that he withheld payment because of poor service from the Scheme Member.
  • Guides

    Phone scams are a common problem, with scammers becoming increasingly sophisticated in their approaches, it can be difficult to identify them.

  • Case Studies
    The customer lodged a complaint with TDR about his provider only accepting certain payment methods.  
  • Case Studies

    A broadband customer worked from home.

  • Decisions
    The customer wanted to claim a payment of $2,012.50 for damage to the connected dialler in his monitored alarm system, which he says was caused by the lightning hitting a copper line maintained by the wholesale provider near his house.
  • Case Studies

    TDR was contacted by a customer whose landline phone service was being withdrawn.

  • Case Studies

    A customer received a call from his mobile provider to inform him that he owed $133 on his account.

  • Guides

    If you experience an issue, it’s ok to ask for help. Below is a short guide to some of the common issues that TDR customers have experienced.