• Decisions
    Jurisdiction

    This is a complaint that TDR can consider, and it is within jurisdiction of the Customer Complaints Code (the Code).

  • Case Studies

    The owner of a small business contacted TDR for help with his phone provider.

  • Decisions
    Jurisdiction decision

    This is a complaint that TDR can consider. This is primarily about customer service and communication.

  • Case Studies

    The customer contacted TDR because they were charged for an iPhone 14 that they said they had not received.

  • Case Studies
    The customer contacted TDR as they felt it was not fair that they were being charged for repair work conducted on a faulty fibre connection.
  • Decisions
    The Customer applied to the retail scheme member for the installation of 2 internet connections as he has two houses on his property. There was a delay in connecting to the second house and was charged for 2 invoices within 2 weeks of connection.
  • Decisions
    A Customers iPhone 12 was incorrectly blacklisted, preventing it from being used on other networks.
  • Case Studies

    The customer purchased basic mobile online from an electronics store for the purpose of being able to text and make emergency calls.

  • Decisions
    The customer lodged a complaint with TDR about the experience and timeliness of their fibre installation.
  • Decisions
    A question of whether late payment charges were correctly applied to the Customer’s account.