Advice, rights and support

Citizens Advice Bureau

Community Law Centres

Consumer NZ

Legal Aid for Civil Disputes

Money Talks

New Zealand Relay

Codes that apply to TDR

Customer Complaints Code

111 Contact Code 

Copper Withdrawal Code

You can find further industry codes that apply to some TDR members, including ones where TDR is named as the Dispute Resolution provider, on the TCF website.

Government agencies

Commerce Commission

Consumer Affairs

Telecommunications Regulation

Alternative options

Advertising Standards Authority

Disputes Tribunal 

Domain Name Commission (DNC)

Human Rights Commission 

Making a complaint under the Fair Trading Act 

Ombudsmen 

Privacy Commission 

Utilities Disputes 

Telecommunications Sector Associations

New Zealand Telecommunications Forum (TCF) 

Telecommunication Users’ Association of New Zealand (TUANZ)