News & Publications

Find the latest TDR news and publications here.
Articles
Sun 23 Jan 2022
With the arrival of Omicron in our communities New Zealand will move into the Red setting of the COVID-19 Protection Framework at 11:59pm on Sunday 23 January 2022.   TDR remains open for business at all traffic light settings. While at Red, our team will be working from home. You can continue to get in touch with our team as usual. We will use videoconferencing and online meeting platforms to deliver services.  How can I get in touch?  
Articles
Fri 24 Dec 2021
Telecommunications Dispute Resolution (TDR) will be closed from 5pm Friday 24 December 2021 to Tuesday 4 January 2022. TDR will re-open as normal at 8am on Wednesday 5 January 2022. During this period, you can still make a complaint about your landline, mobile or internet provider using the TDR Complaint Form and send us a general enquiry using the Contact Us Form. A member of the TDR team will get back to you on 5 January 2021.
Annual reports
Fri 3 Dec 2021
Telecommunications Dispute Resolution (TDR) report for 1 July 2020 – 30 June 2021 Telecommunications services are entrenched in all that we do, so when people have an issue with their mobile, home phone or internet it has a big impact on their lives. The TDR team take pride in the work we do – helping New Zealanders to resolve complaints with their telecommunications providers. It’s important work and the availability of a free and independent service makes a big difference.
Articles
Mon 15 Nov 2021
TDR has released its report for the first half of 2021. Each day, our team help Kiwis to resolve issues with their broadband, mobile and home phone providers. Every six months Telecommunications Dispute Resolution (TDR) shares information on what we’re seeing. Overview of this period
Articles
Thu 11 Nov 2021
The Commerce Commission today released a final report which outlines their recommendations following an independent review of Telecommunications Dispute Resolution (TDR).
Articles
Mon 30 Aug 2021
Telecommunications Dispute Resolution (TDR) is a free and an independent service that helps consumers resolve complaints with their phone and internet providers. The Commerce Commission is required to review the TDR every three years. Their first review was undertaken recently, and a draft report has been shared for consultation. The report was compiled by consultants from Cameron. Ralph. Khoury (CRK).
Articles
Tue 17 Aug 2021
TDR remains open across all Alert Levels. While at Alert Level 4 and Alert Level 3, our team will be working from home and delivering services through our virtual office.    What does this mean?  TDR remains open  You can continue to get in touch with our team as usual  We will use videoconferencing and online meeting platforms to deliver services.     How can I get in touch? 
Articles
Tue 13 Jul 2021
Telecommunications have developed quite a bit since 1877 when Thomas Doolittle developed a process for hardening copper wire to be used as a means of communicating over a long distance. The need for sending more information at a faster rate has driven change not only in New Zealand but in most countries across the globe. What’s changed in New Zealand? In recent years, many New Zealanders have moved from services that use copper wiring such as ADSL and VDSL to newer technologies, such as fibre.
Articles
Wed 23 Jun 2021
Wellington is at Alert Level 2. The rest of New Zealand is at Alert Level 1. These Alert Levels are in effect from 6pm on Wednesday 23 June until 11:59pm on Tuesday 29 June 2021.
Articles
Tue 8 Jun 2021
Could you contact emergency services during a power cut? This is an important question and one that we should all ask ourselves. The majority of New Zealanders have access to a mobile phone, which means you can call 111 anytime.