News & Publications

Find the latest TDR news and publications here.
Articles
Thu 24 Sep 2020
Often overlooked, your computer is a crucial part of your security plan. Sometimes even the smallest tweak to your laptop, desktop computer or tablet can be the difference between your security being compromised or not.



Install antivirus software
Articles
Thu 17 Sep 2020
In the second article in our security tips series, we take you through some of the do’s and don’ts of social media channels. In this article we discuss everything from fake profiles, security settings, login information and more.
Articles
Thu 10 Sep 2020
This is the first article in a series of weekly security tips for telecommunications users. First up are general tips for using the internet. 



Enable multi-factor authentication/two-factor authentication (MFA & 2FA)
Articles
Thu 27 Aug 2020
Updated 31 August Alert Level 2 TDR remains open for business. You can continue to get in touch with our team as usual – by phone, email and using our online forms We can use videoconferencing and online meeting platforms to deliver our services All planned mediations and adjudications will proceed.     Visiting TDR While we are at Alert Level 2, we ask any visitors to be mindful of the public health requirements.
Articles
Thu 27 Aug 2020
Here are some of the things you should consider when checking your broadband performance. You should think about things both inside and outside your house that could be affecting your internet speed. There could be several factors causing your internet to slow down. Test
Articles
Thu 20 Aug 2020
As part of the 5G roll-out happening around the world, mobile devices in New Zealand will soon have integrated ‘eSIMs'. ‘eSIM’ stands for ‘Embedded Subscriber Identity Module’ and will mean that rather than having to get a separate SIM card that can then be swapped in and out, an eSIM will be embedded into the device. 
Articles
Wed 12 Aug 2020
Updated 12 August 2020 TDR remains open for business throughout New Zealand.  While at Alert Level 3, the TDR team in Auckland will be working from home and delivering services through our virtual office. The rest of the country is now at Alert Level 2.   What does this mean?
Articles
Thu 6 Aug 2020
This article outlines how to recognise scams, identifies common types of scams targeting internet and phone users, gives some tips on how to deal with them and who to contact
Articles
Thu 30 Jul 2020
Here are some answers to the questions you may have about 5G in New Zealand at the moment. 
Articles
Thu 14 May 2020

At Telecommunications Dispute Resolution (TDR), the wellbeing of our people and customers is a priority for us so we are continuing to closely monitor the official guidance around COVID-19.  Alert Level 2  At Alert Level 2, businesses are encouraged to use alternative ways of working if possible, so some TDR team members will continue working home while others will begin returning to the office from Monday 18 May.