News & Publications

Find the latest TDR news and publications here.
Articles
Mon 30 Aug 2021
Telecommunications Dispute Resolution (TDR) is a free and an independent service that helps consumers resolve complaints with their phone and internet providers. The Commerce Commission is required to review the TDR every three years. Their first review was undertaken recently, and a draft report has been shared for consultation. The report was compiled by consultants from Cameron. Ralph. Khoury (CRK).
Articles
Tue 17 Aug 2021
TDR remains open across all Alert Levels. While at Alert Level 4 and Alert Level 3, our team will be working from home and delivering services through our virtual office.    What does this mean?  TDR remains open  You can continue to get in touch with our team as usual  We will use videoconferencing and online meeting platforms to deliver services.     How can I get in touch? 
Articles
Tue 13 Jul 2021
Telecommunications have developed quite a bit since 1877 when Thomas Doolittle developed a process for hardening copper wire to be used as a means of communicating over a long distance. The need for sending more information at a faster rate has driven change not only in New Zealand but in most countries across the globe. What’s changed in New Zealand? In recent years, many New Zealanders have moved from services that use copper wiring such as ADSL and VDSL to newer technologies, such as fibre.
Articles
Wed 23 Jun 2021
Wellington is at Alert Level 2. The rest of New Zealand is at Alert Level 1. These Alert Levels are in effect from 6pm on Wednesday 23 June until 11:59pm on Tuesday 29 June 2021.
Articles
Tue 8 Jun 2021
Could you contact emergency services during a power cut? This is an important question and one that we should all ask ourselves. The majority of New Zealanders have access to a mobile phone, which means you can call 111 anytime. 
Annual reports
Wed 14 Apr 2021
Each day, the Telecommunications Dispute Resolution (TDR) team help Kiwis to resolve issues with their broadband, mobile or home phone providers. TDR compiles a report every six months to provide consumers and the industry with a snapshot of what we’re seeing. In this report, we share insights from the second half of 2020.
Articles
Fri 5 Mar 2021
Auckland will move to Alert Level 2 and the rest of New Zealand will return to Alert Level 1 from 6am on Sunday 7 March. This will be reviewed again during the course of the week. What does this mean?  TDR remains open  You can continue to get in touch with our team as usual – by phone, email and using our online forms  All planned mediations and adjudications will proceed.  Auckland
Articles
Sun 28 Feb 2021
Auckland is at Alert Level 3. The rest of New Zealand is at Alert Level 2. These Alert Levels came into effect from 6am on Sunday 28 February and will be in place for 7 days.  TDR remains open across all Alert Levels.  While at Alert Level 3, our Auckland based team will be working from home and delivering services through our virtual office.    What does this mean? 
Articles
Wed 17 Feb 2021
From 11.59pm on Wednesday 17 February, Auckland will be at COVID-19 Alert Level 2 and the rest of the country will be at Alert Level 1. This will be reviewed again on Monday 22 February.   What does this mean?  TDR remains open  You can continue to get in touch with our team as usual – by phone, email and using our online forms  All planned mediations and adjudications will proceed.      Auckland
Annual reports
Wed 16 Dec 2020
In March 2020, the delivery of telecommunications services became more important than ever. When the global pandemic reached our shores, our country went into lockdown. In our bubbles, access to broadband, mobile and home phone services kept us connected and kept the nation humming.