News & Publications

Find the latest TDR news and publications here.
Articles
Mon 11 Dec 2017
Telecommunications Dispute Resolution (TDR) will be closed from 23 December 2017 - 2 January 2018. During this period, you can still make a complaint about your landline, mobile or internet provider using the TDR Complaint Form and send us a general enquiry using the Contact Us form. A member of the TDR team will get back to you on 3 January 2018. Christmas Opening Hours:
Articles
Wed 22 Nov 2017
TDR's 2017 Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website. Click the link above to download the Annual Report as a .pdf file.
Articles
Wed 23 Aug 2017
Consumers don’t need to be confused about who to contact when they are having telco issues. Telecommunication Dispute Resolution (TDR) is a free and independent service to help consumers manage complaints about any product or service from their telecommunication provider.
Articles
Wed 26 Oct 2016
Commerce and Consumer Affairs Minister Paul Goldsmith welcomes Consumer Rights Day, being kicked off today in Wellington with a public event to help consumers learn about their rights. “The event brings together speakers from across the public and not-for-profit sectors to provide information on what protections are in place for consumers,” says Mr Goldsmith. Speakers include the Commerce Commission, the Telecommunication Dispute Resolution scheme, the Disputes Tribunal, the Ombudsman, and the financial dispute resolution schemes.
Articles
Fri 14 Oct 2016
Although the number of consumer complaints recorded by the Telecommunications Dispute Resolution Scheme (TDRS) has increased, the New Zealand Telecommunications industry is providing world class services, says TCF CEO Geoff Thorn.
TDR Newsletter
Fri 30 Sep 2016
TDR's 2016 Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website. Click the link above to download the Annual Report as a .pdf file.
Articles
Tue 27 Sep 2016
Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to the internet that allows us to get on with our digitally-connected lives. The New Zealand telecommunications industry invests at one of the highest rates of the OECD; and is increasingly competitive on both price and quality compared to other countries. The industry provides world class fixed line and mobile services and is in the middle of a major roll-out of UFB services and facing unprecedented demand for these services.
Articles
Wed 27 Jul 2016
TDR attended the Consumer Rights Day on 26 May 2016. The event was run by the Consumer Protection team, Ministry of Business, Innovation and Employment (MBIE). This day brought together speakers from government, ombudsmen schemes and organisations that deal with complaints from people when they have a problem with different kinds of services. We gave a brief overview of TDR and answered questions about what TDR may be able to assist consumers with. For more information, download the slideshow below.
Articles
Thu 21 Jul 2016
TDR launched a two-week advertising campaign in the CBD of Auckland, Wellington and Christchurch at the end of July. Visit the following link for more photos.
Articles
Wed 6 Jan 2016
The Minor’s Contract Act 1969 sets out the rules relating to contracting with people less than 18 years of age.