Telecommunications Dispute Resolution is here to help consumers resolve complaints about their telecommunications provider. While TDR has always produced annual complaint statistics, TDR is now publishing quarterly reports on complaint statistics to give consumers more information when they need it.
The majority of telecommunications providers in New Zealand (over 95% by revenue share) are members of TDR so our reporting provides consumers with a snapshot of industry trends and common complaints issues.
Telecommunications Dispute Resolution (TDR) will be closed from 23 December 2017 - 2 January 2018.
During this period, you can still make a complaint about your landline, mobile or internet provider using the TDR Complaint Form and send us a general enquiry using the Contact Us form.
A member of the TDR team will get back to you on 3 January 2018.
Christmas Opening Hours:
TDR's 2017 Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website. Click the link above to download the Annual Report as a .pdf file.
Consumers don’t need to be confused about who to contact when they are having telco issues.
Telecommunication Dispute Resolution (TDR) is a free and independent service to help consumers manage complaints about any product or service from their telecommunication provider.
Commerce and Consumer Affairs Minister Paul Goldsmith welcomes Consumer Rights Day, being kicked off today in Wellington with a public event to help consumers learn about their rights.
“The event brings together speakers from across the public and not-for-profit sectors to provide information on what protections are in place for consumers,” says Mr Goldsmith.
Speakers include the Commerce Commission, the Telecommunication Dispute Resolution scheme, the Disputes Tribunal, the Ombudsman, and the financial dispute resolution schemes.
Although the number of consumer complaints recorded by the Telecommunications Dispute Resolution Scheme (TDRS) has increased, the New Zealand Telecommunications industry is providing world class services, says TCF CEO Geoff Thorn.
TDR's 2016 Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website. Click the link above to download the Annual Report as a .pdf file.
Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to the internet that allows us to get on with our digitally-connected lives.
The New Zealand telecommunications industry invests at one of the highest rates of the OECD; and is increasingly competitive on both price and quality compared to other countries. The industry provides world class fixed line and mobile services and is in the middle of a major roll-out of UFB services and facing unprecedented demand for these services.
TDR attended the Consumer Rights Day on 26 May 2016. The event was run by the Consumer Protection team, Ministry of Business, Innovation and Employment (MBIE). This day brought together speakers from government, ombudsmen schemes and organisations that deal with complaints from people when they have a problem with different kinds of services.
We gave a brief overview of TDR and answered questions about what TDR may be able to assist consumers with. For more information, download the slideshow below.