News & Publications

Find the latest TDR news and publications here.
Articles
Wed 31 Oct 2018
Billing has once again topped the list as most common cause of telecommunications complaints to Telecommunications Dispute Resolution (TDR). Last year, TDR received over 2,000 enquiries and more than forty percent of those (935) were about billing matters. 
Articles
Mon 27 Aug 2018
Volunteers wanted for a Commerce Commission study into broadband performance
Articles
Wed 1 Aug 2018
Telecommunications Dispute Resolution is here to help consumers resolve complaints about their telecommunications provider. While TDR has always produced annual complaint statistics, TDR is now publishing quarterly reports on complaint statistics to give consumers more information when they need it. The majority of telecommunications providers in New Zealand (over 95% by revenue share) are members of TDR so our reporting provides consumers with a snapshot of industry trends and common complaints issues.
Articles
Mon 11 Dec 2017
Telecommunications Dispute Resolution (TDR) will be closed from 23 December 2017 - 2 January 2018. During this period, you can still make a complaint about your landline, mobile or internet provider using the TDR Complaint Form and send us a general enquiry using the Contact Us form. A member of the TDR team will get back to you on 3 January 2018. Christmas Opening Hours:
Articles
Wed 22 Nov 2017
TDR's 2017 Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website. Click the link above to download the Annual Report as a .pdf file.
Articles
Wed 23 Aug 2017
Consumers don’t need to be confused about who to contact when they are having telco issues. Telecommunication Dispute Resolution (TDR) is a free and independent service to help consumers manage complaints about any product or service from their telecommunication provider.
Articles
Wed 26 Oct 2016
Commerce and Consumer Affairs Minister Paul Goldsmith welcomes Consumer Rights Day, being kicked off today in Wellington with a public event to help consumers learn about their rights. “The event brings together speakers from across the public and not-for-profit sectors to provide information on what protections are in place for consumers,” says Mr Goldsmith. Speakers include the Commerce Commission, the Telecommunication Dispute Resolution scheme, the Disputes Tribunal, the Ombudsman, and the financial dispute resolution schemes.
Articles
Fri 14 Oct 2016
Although the number of consumer complaints recorded by the Telecommunications Dispute Resolution Scheme (TDRS) has increased, the New Zealand Telecommunications industry is providing world class services, says TCF CEO Geoff Thorn.
TDR Newsletter
Fri 30 Sep 2016
TDR's 2016 Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website. Click the link above to download the Annual Report as a .pdf file.
Articles
Tue 27 Sep 2016
Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to the internet that allows us to get on with our digitally-connected lives. The New Zealand telecommunications industry invests at one of the highest rates of the OECD; and is increasingly competitive on both price and quality compared to other countries. The industry provides world class fixed line and mobile services and is in the middle of a major roll-out of UFB services and facing unprecedented demand for these services.