News & Publications

Find the latest TDR news and publications here.
Annual reports
Wed 14 Apr 2021
Each day, the Telecommunications Dispute Resolution (TDR) team help Kiwis to resolve issues with their broadband, mobile or home phone providers. TDR compiles a report every six months to provide consumers and the industry with a snapshot of what we’re seeing. In this report, we share insights from the second half of 2020.
Articles
Fri 5 Mar 2021
Auckland will move to Alert Level 2 and the rest of New Zealand will return to Alert Level 1 from 6am on Sunday 7 March. This will be reviewed again during the course of the week. What does this mean?  TDR remains open  You can continue to get in touch with our team as usual – by phone, email and using our online forms  All planned mediations and adjudications will proceed.  Auckland
Articles
Sun 28 Feb 2021
Auckland is at Alert Level 3. The rest of New Zealand is at Alert Level 2. These Alert Levels came into effect from 6am on Sunday 28 February and will be in place for 7 days.  TDR remains open across all Alert Levels.  While at Alert Level 3, our Auckland based team will be working from home and delivering services through our virtual office.    What does this mean? 
Articles
Wed 17 Feb 2021
From 11.59pm on Wednesday 17 February, Auckland will be at COVID-19 Alert Level 2 and the rest of the country will be at Alert Level 1. This will be reviewed again on Monday 22 February.   What does this mean?  TDR remains open  You can continue to get in touch with our team as usual – by phone, email and using our online forms  All planned mediations and adjudications will proceed.      Auckland
Annual reports
Wed 16 Dec 2020
In March 2020, the delivery of telecommunications services became more important than ever. When the global pandemic reached our shores, our country went into lockdown. In our bubbles, access to broadband, mobile and home phone services kept us connected and kept the nation humming.
Articles
Tue 15 Dec 2020
Telecommunications Dispute Resolution (TDR) will be closed from Friday 25 December 2020 to Monday 4 January 2021. TDR will re-open as normal at 8am on Tuesday 5 January 2021.  During this period, you can still make a complaint about your landline, mobile or internet provider using the TDR Complaint Form and send us a general enquiry using the Contact Us form. 
Articles
Wed 2 Dec 2020
Can you contact emergency services during a power cut? The majority of New Zealanders have access to a mobile phone, which means you can call 111 anytime. However, some New Zealanders only have a home phone or live in areas where there is no mobile reception. If their home phone works using a digital voice technology, they might need an alternative method of contacting 111 during a power cut.
Annual reports
Mon 30 Nov 2020
In 2020 telecommunications played a bigger role in lives than ever before. With the COVID-19 pandemic and resulting lockdown periods, we heavily relied on our phones to connect, work and play. Even before the pandemic, we adopted new digital ways of doing things. Thinking back to the latter part of 2019, many households streamed Rugby World Cup games online. Now, more than ever, we depend on telecommunication services.
Articles
Thu 5 Nov 2020
Are you the type of person that is interested in creating an environment where all your devices interact seamlessly with each other and are interconnected? Do you have the knowledge to create your own ecosystem? This article will help outline some of the key ideas you will need to think about when you start building your smart home.
Articles
Thu 22 Oct 2020