News & Publications

Find the latest TDR news and publications here.
Articles
Thu 26 Sep 2019
Are you a vulnerable customer? Who is a vulnerable customer?
Articles
Wed 26 Jun 2019
The Commerce Commission wants to hear what New Zealanders like and dislike about their phone and broadband experience. It comes after Parliament made changes that direct the Commission to collect and report on the quality of service consumers receive from their telco providers.

Articles
Wed 19 Jun 2019
Volunteers wanted for a Commerce Commission study into broadband performance
Articles
Tue 22 Jan 2019
The Commerce Commission released its Consumers Issues report for 2017/18 on 27 November 2018. Citing telecommunications as the most complained about industry, the Commission noted that a common complaint theme centered on the complexity of what is available in the market. The report also noted that billing is a key complaint feature in telecommunications complaints, which is consistent with
Articles
Wed 19 Dec 2018
Telecommunications Dispute Resolution (TDR) will be closed from 25 December 2018 - 2 January 2019. During this period, you can still make a complaint about your landline, mobile or internet provider using the TDR Complaint Form or send us a general enquiry using the Contact Us form. A member of the TDR team will get back to you on 3 January 2019.
Annual reports
Thu 29 Nov 2018
Over 2,000 complaints enquiries received by Telecommunications Dispute Resolution (TDR).These numbers are relatively static compared to the increased in demand for broadband services.
Articles
Wed 31 Oct 2018
Billing has once again topped the list as most common cause of telecommunications complaints to Telecommunications Dispute Resolution (TDR). Last year, TDR received over 2,000 enquiries and more than forty percent of those (935) were about billing matters. 
Articles
Mon 27 Aug 2018
Volunteers wanted for a Commerce Commission study into broadband performance
Articles
Wed 1 Aug 2018
Telecommunications Dispute Resolution is here to help consumers resolve complaints about their telecommunications provider. While TDR has always produced annual complaint statistics, TDR is now publishing quarterly reports on complaint statistics to give consumers more information when they need it. The majority of telecommunications providers in New Zealand (over 95% by revenue share) are members of TDR so our reporting provides consumers with a snapshot of industry trends and common complaints issues.
Articles
Mon 11 Dec 2017
Telecommunications Dispute Resolution (TDR) will be closed from 23 December 2017 - 2 January 2018. During this period, you can still make a complaint about your landline, mobile or internet provider using the TDR Complaint Form and send us a general enquiry using the Contact Us form. A member of the TDR team will get back to you on 3 January 2018. Christmas Opening Hours: