About complaints

Lost emails and lost profits for small business owner.

Weeks without an internet connection. Who pays for external IT support?

Connectivity interruptions over the holiday period.

Repayment plans gone wrong.

Sometimes you can’t always get what you want.

When is compensation available?

Transfer of service gone wrong.

Who is at fault?

The customer purchased a new iPhone 7 on a 24 month plan.

The customer took out a 24-month contract with a telecommunications provider. After 18 months of the 24-month contract, the customer stopped making payments.