• Unpaid bill affects mortgage

    Case Studies
    An unpaid amount quickly became a ‘bad debt’ affecting mortgage options.

  • From A to V

    Case Studies
    Upgrade from ADSL to VDSL interrupts internet.

  • Unfair price increase?

    Case Studies
    A customer was given 30 days’ notice of price increase.

  • Bundled deal discount

    Case Studies
    A customer was missing out on a bundle deal discount. Was he eligible for backdated credits?

  • Shower proof phone

    Case Studies
    Cost of phone repair enough to stop a customer from singing in the shower.

  • Fibre installation

    Case Studies
    Miscommunication and false information.

  • Email service changes

    Case Studies
    Lost emails and lost profits for small business owner.

  • Third party charges

    Case Studies
    Weeks without an internet connection. Who pays for external IT support?

  • Online gaming disruption

    Case Studies
    Connectivity interruptions over the holiday period.

  • Miscommunication woes

    Case Studies
    Repayment plans gone wrong.