• Articles
    TDR remains open for business at all traffic light settings.
  • Articles
    The Commerce Commission released a final report which outlines their recommendations following an independent review of Telecommunications Dispute Resolution (TDR).
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    The Commerce Commission is required to review the TDR every three years. Their first review was undertaken recently, and a draft report has been shared for consultation. The report was compiled by consultants from Cameron. Ralph. Khoury (CRK).
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    Telecommunications have developed quite a bit since 1877 when Thomas Doolittle developed a process for hardening copper wire to be used as a means of communicating over a long distance. The need for sending more information at a faster rate has driven change not only in New Zealand but in most countries across the globe.
  • Articles
    Could you contact emergency services during a power cut? This is an important question and one that we should all ask ourselves.
  • Articles
    The majority of New Zealanders have access to a mobile phone, which means you can call 111 anytime. However, some New Zealanders only have a home phone or live in areas where there is no mobile reception.
  • Articles
    Do you have someone authorised on your telco account?  If so, this is known as an Account Authority.  Do you know what they can do and what they can’t do?
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    The Commerce Commission released its Consumers Issues report for 2017/18 on 27 November 2018. Citing telecommunications as the most complained about industry, the Commission noted that a common complaint theme centered on the complexity of what is available in the market.