News & Publications

Find the latest TDR news and publications here.
TDR Newsletter

TDR Newsletter - Issue 6

Wed 4 Jun 2014
TDR is pleased to release the sixth issue of the TDR Newsletter.
TDR Newsletter Issue 6 June 2014.pdf (pdf, 1.07 MB)
TDR Newsletter

TDR Newsletter - Issue 5

Mon 3 Mar 2014
TDR is pleased to release the fifth issue of the TDR Newsletter.
TDR Newsletter Issue 5 March 2014.pdf (pdf, 1.02 MB)
TDR Newsletter

TDR Newsletter - Issue 4

Mon 2 Dec 2013
TDR is pleased to release the fourth issue of the TDR Newsletter.
TDR Newsletter Issue 4 December 2013.pdf (pdf, 1.52 MB)
Annual reports

2013 TDR Annual Report

Tue 26 Nov 2013
TDR's 2013 Annual Report is available to download as a PDF document.
TDR Annual Report 2012-13 .pdf (pdf, 1.04 MB)
TDR Newsletter

TDR Newsletter - Issue 3

Wed 14 Aug 2013
TDR is pleased to release the third issue of the TDR Newsletter.
TDR Newsletter - Issue 3_0.pdf (pdf, 858.21 KB)
TDR Newsletter

TDR Newsletter - Issue 2

Mon 27 May 2013
TDR is pleased to release the second issue of the TDR Newsletter.
TDR Newsletter May 2013.pdf (pdf, 1.23 MB)
TDR Newsletter

TDR Newsletter - Issue 1

Wed 27 Feb 2013
TDR is pleased to release the first issue of the TDR Newsletter.
TDR Quarterly Newsletter - Issue 1.pdf (pdf, 461.46 KB)
Articles

Telco complaint scheme celebrates

Wed 5 Dec 2012
Telco consumers are well served when they have unresolved complaints against their company.
Press Release.pdf (pdf, 648.34 KB)
Articles

Learning to complain

Wed 28 Nov 2012
A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.
Complaintline-1_Is-it-OK-to-complain.pdf (pdf, 312.88 KB) Complaintline-2_Complaining-about-goods-or-services.pdf (pdf, 321.12 KB) Complaintline-3_ Writing-to-complain.pdf (pdf, 848.07 KB) Complaintline 4_Where-to-get more-help.pdf (pdf, 382.48 KB)
Annual reports

2012 TDR Annual Report

Mon 26 Nov 2012
TDR's 2012 Annual Report is available to download as a PDF document.
TDR Annual Report 2012.pdf (pdf, 3.88 MB)