Following is a summary of the final results from the 2010 TDR Customer Satisfaction Survey. This information is used to monitor and improve TDR’s service.
Achievement targets relating to the speed of response to customers’ complaints, the speed of resolution and the type of resolution, have been agreed as measures of TDR’s performance. The following tables detail the actual performance against the targets.
The Telecommunication Dispute Resolution (TDR) Scheme’s Terms of Reference (TOR) required the TDR Council to instigate a review of the Scheme two years from the date of implementation. This report is available to download as a PDF document.
