A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.

Complaintline-1_Is-it-OK-to-complain.pdf (pdf, 312.88 KB)

Complaintline-2_Complaining-about-goods-or-services.pdf (pdf, 321.12 KB)

Complaintline-3_ Writing-to-complain.pdf (pdf, 848.07 KB)

Complaintline 4_Where-to-get more-help.pdf (pdf, 382.48 KB)

Annual reports

2012 TDR Annual Report

Mon 26 Nov 2012

TDR's 2012 Annual Report is available to download as a PDF document.

TDR Annual Report 2012.pdf (pdf, 3.88 MB)

Articles

Common Complaints & Outcomes

Thu 15 Dec 2011

TDR receives a lot of complaints with a common theme. To see what they are, and how they are usually handled, go to the Common Complaints page.

Annual reports

2011 Half-Year Report

Tue 29 Nov 2011

TDR's 2011 Half-Year Report is available to download as a PDF document.

TDR Half Year Report final file.pdf (pdf, 3.14 MB)

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