A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.

Complaintline-1_Is-it-OK-to-complain.pdf (pdf, 312.88 KB)

Complaintline-2_Complaining-about-goods-or-services.pdf (pdf, 321.12 KB)

Complaintline-3_ Writing-to-complain.pdf (pdf, 848.07 KB)

Complaintline 4_Where-to-get more-help.pdf (pdf, 382.48 KB)

Annual reports

2012 TDR Annual Report

Mon 26 Nov 2012

TDR's 2012 Annual Report is available to download as a PDF document.

TDR Annual Report 2012.pdf (pdf, 3.88 MB)

Articles

Common Complaints & Outcomes

Thu 15 Dec 2011

TDR receives a lot of complaints with a common theme. To see what they are, and how they are usually handled, go to the Common Complaints page.

Annual reports

2011 Half-Year Report

Tue 29 Nov 2011

TDR's 2011 Half-Year Report is available to download as a PDF document.

TDR Half Year Report final file.pdf (pdf, 3.14 MB)

Articles

TDR Customer Satisfaction Survey 2010

Wed 6 Apr 2011

Following is a summary of the final results from the 2010 TDR Customer Satisfaction Survey. This information is used to monitor and improve TDR’s service.

Annual reports

2010 TDR Annual Report

Tue 29 Mar 2011

TDR's 2010 Annual Report is available to download as a PDF document.

2010 TDR Annual Report.pdf (pdf, 2.18 MB)

Articles

Customer Satisfaction 2010

Mon 4 Oct 2010

Following is a summary of interim results from the 2010 TDR Customer Satisfaction Survey.

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