A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.
Achievement targets relating to the speed of response to customers’ complaints, the speed of resolution and the type of resolution, have been agreed as measures of TDR’s performance. The following tables detail the actual performance against the targets.
The Telecommunication Dispute Resolution (TDR) Scheme’s Terms of Reference (TOR) required the TDR Council to instigate a review of the Scheme two years from the date of implementation. This report is available to download as a PDF document.