News & Publications

Find the latest TDR news and publications here.
Articles
Wed 28 Nov 2012
A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.
Annual reports
Mon 26 Nov 2012
TDR's 2012 Annual Report is available to download as a PDF document.
Articles
Thu 15 Dec 2011
TDR receives a lot of complaints with a common theme.   To see what they are, and how they are usually handled, go to the Common Complaints page.
Annual reports
Tue 29 Nov 2011
TDR's 2011 Half-Year Report is available to download as a PDF document.
Articles
Wed 6 Apr 2011
Following is a summary of the final results from the 2010 TDR Customer Satisfaction Survey. This information is used to monitor and improve TDR’s service.
Annual reports
Tue 29 Mar 2011
TDR's 2010 Annual Report is available to download as a PDF document.
Articles
Mon 4 Oct 2010
Following is a summary of interim results from the 2010 TDR Customer Satisfaction Survey.  
Articles
Sun 12 Sep 2010
Achievement targets relating to the speed of response to customers’ complaints, the speed of resolution and the type of resolution, have been agreed as measures of TDR’s performance. The following tables detail the actual performance against the targets.  
Articles
Mon 12 Jul 2010
The Telecommunication Dispute Resolution (TDR) Scheme’s Terms of Reference (TOR) required the TDR Council to instigate a review of the Scheme two years from the date of implementation.  This report is available to download as a PDF document.  
Articles
Fri 21 May 2010
TDR has been honoured at the Vero Excellence in Business Support Awards ceremony in Auckland on May 20 2010.