News & Publications

Find the latest TDR news and publications here.
Mon 4 Oct 2010
Following is a summary of interim results from the 2010 TDR Customer Satisfaction Survey.  
Sun 12 Sep 2010
Achievement targets relating to the speed of response to customers’ complaints, the speed of resolution and the type of resolution, have been agreed as measures of TDR’s performance. The following tables detail the actual performance against the targets.  
Mon 12 Jul 2010
The Telecommunication Dispute Resolution (TDR) Scheme’s Terms of Reference (TOR) required the TDR Council to instigate a review of the Scheme two years from the date of implementation.  This report is available to download as a PDF document.  
Fri 21 May 2010
TDR has been honoured at the Vero Excellence in Business Support Awards ceremony in Auckland on May 20 2010.  
Mon 10 May 2010
Customer complaints about being transferred to a new telecommunications provider, without authorisation, have more than doubled in the past year.
Annual reports
Wed 31 Mar 2010
TDR's second Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website.
Thu 25 Mar 2010
Research into customer satisfaction rates for TDR show that 96% of people using the service would recommend it to their friends. In the survey 95% of the respondents said they were satisfied with how their complaint was handled, and 93% said the process overall was fair and impartial.
Wed 16 Dec 2009
The Telecommunications Dispute Resolution service (TDR) has received more than 5261 calls since its establishment on 30 November 2007, with the quarterly average number of calls received steadily rising from 204 in 2008 to 263 in 2009.
Thu 5 Nov 2009
An independent review of the TDR Scheme will be undertaken in early 2010. The Terms of Reference for the review are now available.
Wed 8 Jul 2009
This information shows the number of people calling TDR, and how they were helped, for the quarter ended 30 June 2009.