News & Publications

Find the latest TDR news and publications here.
TDR Newsletter
Mon 2 Dec 2013
TDR is pleased to release the fourth issue of the TDR Newsletter.
Annual reports
Tue 26 Nov 2013
TDR's 2013 Annual Report is available to download as a PDF document.
TDR Newsletter
Wed 14 Aug 2013
TDR is pleased to release the third issue of the TDR Newsletter.
TDR Newsletter
Mon 27 May 2013
TDR is pleased to release the second issue of the TDR Newsletter.
TDR Newsletter
Wed 27 Feb 2013
TDR is pleased to release the first issue of the TDR Newsletter.
Articles
Wed 5 Dec 2012
Telco consumers are well served when they have unresolved complaints against their company.
Press Release.pdf (pdf, 648.34 KB)
Articles
Wed 28 Nov 2012
A group of specialised complaint handling organisations has developed resources for teaching the language of complaint to new speakers of English. The resources are available free online for anyone to use.
Annual reports
Mon 26 Nov 2012
TDR's 2012 Annual Report is available to download as a PDF document.
Articles
Thu 15 Dec 2011
TDR receives a lot of complaints with a common theme.   To see what they are, and how they are usually handled, go to the Common Complaints page.
Annual reports
Tue 29 Nov 2011
TDR's 2011 Half-Year Report is available to download as a PDF document.