The Commerce Commission wants to hear what New Zealanders like and dislike about their phone and broadband experience.
It comes after Parliament made changes that direct the Commission to collect and report on the quality of service consumers receive from their telco providers.
The Commerce Commission released its Consumers Issues report for 2017/18 on 27 November 2018. Citing telecommunications as the most complained about industry, the Commission noted that a common complaint theme centered on the complexity of what is available in the market. The report also noted that billing is a key complaint feature in telecommunications complaints, which is consistent with
Telecommunications Dispute Resolution (TDR) will be closed from 25 December 2018 - 2 January 2019.
During this period, you can still make a complaint about your landline, mobile or internet provider using the TDR Complaint Form or send us a general enquiry using the Contact Us form.
A member of the TDR team will get back to you on 3 January 2019.
Over 2,000 complaints enquiries received by Telecommunications Dispute Resolution (TDR).These numbers are relatively static compared to the increased in demand for broadband services.
Billing has once again topped the list as most common cause of telecommunications complaints to Telecommunications Dispute Resolution (TDR).
Last year, TDR received over 2,000 enquiries and more than forty percent of those (935) were about billing matters.
Telecommunications Dispute Resolution is here to help consumers resolve complaints about their telecommunications provider. While TDR has always produced annual complaint statistics, TDR is now publishing quarterly reports on complaint statistics to give consumers more information when they need it.
The majority of telecommunications providers in New Zealand (over 95% by revenue share) are members of TDR so our reporting provides consumers with a snapshot of industry trends and common complaints issues.
Telecommunications Dispute Resolution (TDR) will be closed from 23 December 2017 - 2 January 2018.
During this period, you can still make a complaint about your landline, mobile or internet provider using the TDR Complaint Form and send us a general enquiry using the Contact Us form.
A member of the TDR team will get back to you on 3 January 2018.
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