About complaints

The Customer’s internet stopped working, so they contacted their Retail Service Provider. The Retail Service Provider arranged a technician from the Wholesale Provider who restored the Customer’s internet connection.

While the Customer was raising a complaint to their Provider about their bill, the Provider noticed their broadband connection should not have been allowed at their rural address. It was sold to them in error.

Customer with slow and sometimes even no internet and phone services requests refund.

Not all fibre installation fees are ‘like for like’.

Surprise charges following earthquake.

Is a customer bound by T&Cs that they haven’t received?

Business number out of action after service transfer.

A customer with connection issues cancelled mid-way through his contract.

An unexpected call leads to unexpected change of service provider.

Network fault while a customer was overseas with a new phone.