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All about the complaints we see: examples of case studies, decisions, jurisdiction, and guides to common complaints
Resource type
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All (Case Studies)
All (Decisions)
All (Guides)
All (Jurisdiction)
Resource theme
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Billing
Contacting 111
Contracts/T&Cs
Copper withdrawal
Customer Service
Faults
Installation
Network performance
Other
Transfer
Miscommunication woes
4 Aug 2021
Case Studies
Repayment plans gone wrong.
Overhead fibre installation
29 Jul 2021
Case Studies
Sometimes you can’t always get what you want.
A fault on the line
22 Jul 2021
Case Studies
When is compensation available?
Transfer of service
8 Jul 2021
Case Studies
Transfer of service gone wrong.
Hacking
1 Jul 2021
Case Studies
Who is at fault?
Missing iPhone
24 Jun 2021
Case Studies
The customer purchased a new iPhone 7 on a 24 month plan.
Disconnection and debt collection
17 Jun 2021
Case Studies
The customer took out a 24-month contract with a telecommunications provider. After 18 months of the 24-month contract, the customer stopped making payments.
Premium-rate frustration
10 Jun 2021
Case Studies
A recent TDR case involved a customer denying responsibility for over $4000 worth of 0900 calls that appeared on her telephone account.
Service switch and debt collectors
3 Jun 2021
Case Studies
Provider transfer, communication issues and a bad credit rating.
Bill shock - $2k over data cap
26 May 2021
Case Studies
When Peter* and his family moved houses, their broadband connection was delayed for a month.
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