The customer contacted TDR to assist in facilitating his request to have his neighbour’s internet fibre cable removed from its attachment to his property.
While the Customer was raising a complaint to their Provider about their bill, the Provider noticed their broadband connection should not have been allowed at their rural address. It was sold to them in error.
The Customer’s internet stopped working, so they contacted their Retail Service Provider. The Retail Service Provider arranged a technician from the Wholesale Provider who restored the Customer’s internet connection.