• Billing

    Guides
    TDR can assist with complaints about your bill.

  • On the fence

    Case Studies
    Fibre installation issue and request to run cable underground.

  • Charges

    Guides
    TDR can assist with complaints about charges you have, or have not, received from Scheme Members.

  • I’m the authority!

    Case Studies
    Barry’s new broadband plan backfires when his friend is added as an account authority.

  • Contracts and Terms & Conditions

    Guides
    TDR can assist with complaints about your contract with a Scheme Member and/or their Terms & Conditions related to your service.

  • Gimme what I paid for

    Case Studies
    This customer believed he wasn’t getting what he signed up for

  • Customer service

    Guides
    TDR can assist with complaints about a Scheme Member’s customer service and how they dealt with enquiries or complaints.

  • Tim, Tina and the Telco dilemma

    Case Studies
    Account holder caught out by debt incurred by family member authorised on the account.

  • Services provided to minors

    Guides
    The question arises from time to time as to the validity of a contract taken out with a minor for telecommunication services, and whether any penalties can be enforced under that contract against the minor customer.

  • Incorrect invoice

    Case Studies
    Early TDR intervention facilitates good outcome.