• Case Studies
    The customer took out a 24-month contract with a telecommunications provider. After 18 months of the 24-month contract, the customer stopped making payments.
  • Case Studies
    A recent TDR case involved a customer denying responsibility for over $4000 worth of 0900 calls that appeared on her telephone account.
  • Case Studies
    Provider transfer, communication issues and a bad credit rating.
  • Case Studies

    When Peter* and his family moved houses, their broadband connection was delayed for a month.

  • Case Studies
    This case involved a hefty international roaming charge shock.