• Case Studies
    An unexpected call leads to unexpected change of service provider.
  • Case Studies
    Network fault while a customer was overseas with a new phone.
  • Case Studies
    An unpaid amount quickly became a ‘bad debt’ affecting mortgage options.
  • Case Studies
    Upgrade from ADSL to VDSL interrupts internet.
  • Case Studies
    A customer was given 30 days’ notice of price increase.
  • Case Studies
    A customer was missing out on a bundle deal discount. Was he eligible for backdated credits?
  • Case Studies
    Cost of phone repair enough to stop a customer from singing in the shower.
  • Case Studies
    Miscommunication and false information.
  • Case Studies
    Lost emails and lost profits for small business owner.
  • Case Studies
    Weeks without an internet connection. Who pays for external IT support?