The Customer wanted their homephone Provider to list them as a Vulnerable Customer and provide them with an alternate means of contacting 111 in the event of an emergency during a power cut.
The Customer made a complaint about customer service, disputed charges and internet speed. The Provider had failed to install VDSL broadband and the customer frequently experienced slow broadband speeds.
The customer contacted TDR to assist in facilitating his request to have his neighbour’s internet fibre cable removed from its attachment to his property.
The Customer’s internet stopped working, so they contacted their Retail Service Provider. The Retail Service Provider arranged a technician from the Wholesale Provider who restored the Customer’s internet connection.
While the Customer was raising a complaint to their Provider about their bill, the Provider noticed their broadband connection should not have been allowed at their rural address. It was sold to them in error.