• Jurisdiction
    While the Customer was raising a complaint to their Provider about their bill, the Provider noticed their broadband connection should not have been allowed at their rural address. It was sold to them in error.
  • Case Studies
    Customer with slow and sometimes even no internet and phone services requests refund.
  • Case Studies
    Not all fibre installation fees are ‘like for like’.
  • Case Studies
    Surprise charges following earthquake.
  • Case Studies
    Is a customer bound by T&Cs that they haven’t received?
  • Case Studies
    Business number out of action after service transfer.
  • Case Studies
    A customer with connection issues cancelled mid-way through his contract.
  • Case Studies
    An unexpected call leads to unexpected change of service provider.
  • Case Studies
    Network fault while a customer was overseas with a new phone.
  • Case Studies
    An unpaid amount quickly became a ‘bad debt’ affecting mortgage options.