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All about the complaints we see: examples of case studies, decisions, jurisdiction, and guides to common complaints
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Billing
Contacting 111
Contracts/T&Cs
Copper withdrawal
Customer Service
Faults
Installation
Network performance
Other
Transfer
Email service changes
20 Aug 2021
Case Studies
Lost emails and lost profits for small business owner.
Third party charges
19 Aug 2021
Case Studies
Weeks without an internet connection. Who pays for external IT support?
Online gaming disruption
12 Aug 2021
Case Studies
Connectivity interruptions over the holiday period.
Miscommunication woes
4 Aug 2021
Case Studies
Repayment plans gone wrong.
Overhead fibre installation
29 Jul 2021
Case Studies
Sometimes you can’t always get what you want.
A fault on the line
22 Jul 2021
Case Studies
When is compensation available?
Transfer of service
8 Jul 2021
Case Studies
Transfer of service gone wrong.
Hacking
1 Jul 2021
Case Studies
Who is at fault?
Missing iPhone
24 Jun 2021
Case Studies
The customer purchased a new iPhone 7 on a 24 month plan.
Disconnection and debt collection
17 Jun 2021
Case Studies
The customer took out a 24-month contract with a telecommunications provider. After 18 months of the 24-month contract, the customer stopped making payments.
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