At times, a customer may be uncertain as to whether a Scheme Member can undertake, or continue to pursue, collections action (debt collection) on accounts that are the subject of a complaint to the TDR.
Ted took advantage of a mobile phone plan where he would pay a higher rate and receive a rebate at the end of each term, which he would use to purchase a new phone.
A customer may bring a complaint to TDR in relation to their services being affected by the malicious conduct of another party. This may include, for example, the effects of viruses, freeloading (unauthorised use of a customer's internet connection), or physical damage to the network or equipment.
TDR receives a number of complaints from customers concerning coverage issues for mobile telephone use, as well as having calls 'drop-out' due to reception deficiencies.
A customer contacted TDR seeking a refund for the price paid for his phone. He had bought the latest model mobile phone at the time, however he claimed it had ongoing issues.