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Telecommunications Dispute Resolution
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About complaints
All about the complaints we see: examples of case studies, decisions, jurisdiction, and guides to common complaints
Resource type
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All (Case Studies)
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All (Guides)
All (Jurisdiction)
Resource theme
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Billing
Contacting 111
Contracts/T&Cs
Copper withdrawal
Customer Service
Faults
Installation
Network performance
Other
Transfer
Lockdown let down
3 Feb 2022
Case Studies
Failed connection affects pensioner during lockdown.
Billing
30 Jan 2022
Guides
TDR can assist with complaints about your bill.
On the fence
27 Jan 2022
Case Studies
Fibre installation issue and request to run cable underground.
Charges
23 Jan 2022
Guides
TDR can assist with complaints about charges you have, or have not, received from Scheme Members.
I’m the authority!
20 Jan 2022
Case Studies
Barry’s new broadband plan backfires when his friend is added as an account authority.
Contracts and Terms & Conditions
16 Jan 2022
Guides
TDR can assist with complaints about your contract with a Scheme Member and/or their Terms & Conditions related to your service.
Gimme what I paid for
13 Jan 2022
Case Studies
This customer believed he wasn’t getting what he signed up for
Customer service
9 Jan 2022
Guides
TDR can assist with complaints about a Scheme Member’s customer service and how they dealt with enquiries or complaints.
Tim, Tina and the Telco dilemma
6 Jan 2022
Case Studies
Account holder caught out by debt incurred by family member authorised on the account.
Services provided to minors
2 Jan 2022
Guides
The question arises from time to time as to the validity of a contract taken out with a minor for telecommunication services, and whether any penalties can be enforced under that contract against the minor customer.
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