A small business customer approached TDR to dispute various charges applied to their account between May 2019 to October 2021. A request had also been made to disconnect various landline numbers, but they continued to be active.
The Customer made a complaint about customer service, disputed charges and internet speed. The Provider had failed to install VDSL broadband and the customer frequently experienced slow broadband speeds.
While the Customer was raising a complaint to their Provider about their bill, the Provider noticed their broadband connection should not have been allowed at their rural address. It was sold to them in error.