• Case Studies
    Customer claims he is being incorrectly invoiced and that his phone has been cloned.
  • Guides
    Complaints have been received regarding lost or misplaced mobile telephones, or SIM cards. Disputes usually arise in relation to charges for subsequent unauthorised calls made from that phone, or use of the SIM card.
  • Case Studies
    Will was liable to pay for his device, despite cancelling his plan.
  • Guides
    Some Scheme Members sell handsets locked to the Scheme Member’s network only. That means the Customer is not able to use that handset as a customer of another network. Customers may be dissatisfied with that, and seek to have their handset unlocked to use with another provider.
  • Case Studies
    Business owner’s complaint not accepted due to bad behaviour.
  • Guides
    TDR has received complaints from customers concerned that their services have been suspended, or disconnected, without adequate notice to allow the customer to remedy the situation.
  • Case Studies
    Customer was unable to port her old phone number across.
  • Guides
    TDR has received complaints from customers dissatisfied with where the ONT is placed on their property, or costs for other work required to get the other services operating.
  • Case Studies
    Failed connection affects pensioner during lockdown.
  • Guides
    TDR can assist with complaints about your bill.