• Guides
    TDR can assist with complaints about charges you have, or have not, received from Scheme Members.
  • Case Studies
    Barry’s new broadband plan backfires when his friend is added as an account authority.
  • Guides
    TDR can assist with complaints about your contract with a Scheme Member and/or their Terms & Conditions related to your service.
  • Case Studies
    This customer believed he wasn’t getting what he signed up for
  • Guides
    TDR can assist with complaints about a Scheme Member’s customer service and how they dealt with enquiries or complaints.
  • Case Studies
    Account holder caught out by debt incurred by family member authorised on the account.
  • Guides
    The question arises from time to time as to the validity of a contract taken out with a minor for telecommunication services, and whether any penalties can be enforced under that contract against the minor customer.
  • Case Studies
    Early TDR intervention facilitates good outcome.
  • Jurisdiction
    This complaint is about fibre installation delays and customer service, involving both a Retail Service Provider and Wholesale Provider. The Customer placed an order for fibre and multiple installation dates were missed without warning.
  • Decisions
    Over the course of time, the customer purchased three mobile handsets using a ‘repayment plan’ or RP. That allowed the handset to be purchased and paid off over the course of an agreed period.