The question arises from time to time as to the validity of a contract taken out with a minor for telecommunication services, and whether any penalties can be enforced under that contract against the minor customer.
This complaint is about fibre installation delays and customer service, involving both a Retail Service Provider and Wholesale Provider. The Customer placed an order for fibre and multiple installation dates were missed without warning.
Over the course of time, the customer purchased three mobile handsets using a ‘repayment plan’ or RP. That allowed the handset to be purchased and paid off over the course of an agreed period.