About complaints

TDR can assist with complaints about charges you have, or have not, received from Scheme Members.

Barry’s new broadband plan backfires when his friend is added as an account authority.

TDR can assist with complaints about your contract with a Scheme Member and/or their Terms & Conditions related to your service.

This customer believed he wasn’t getting what he signed up for

TDR can assist with complaints about a Scheme Member’s customer service and how they dealt with enquiries or complaints.

Account holder caught out by debt incurred by family member authorised on the account.

The question arises from time to time as to the validity of a contract taken out with a minor for telecommunication services, and whether any penalties can be enforced under that contract against the minor customer.

Early TDR intervention facilitates good outcome.

This complaint is about fibre installation delays and customer service, involving both a Retail Service Provider and Wholesale Provider. The Customer placed an order for fibre and multiple installation dates were missed without warning.

Over the course of time, the customer purchased three mobile handsets using a ‘repayment plan’ or RP. That allowed the handset to be purchased and paid off over the course of an agreed period.