• Disconnection or suspension of services

    Guides
    TDR has received complaints from customers concerned that their services have been suspended, or disconnected, without adequate notice to allow the customer to remedy the situation.

  • Port of call

    Case Studies
    Customer was unable to port her old phone number across.

  • Optical Network Terminal (ONT) placement

    Guides
    TDR has received complaints from customers dissatisfied with where the ONT is placed on their property, or costs for other work required to get the other services operating.

  • Lockdown let down

    Case Studies
    Failed connection affects pensioner during lockdown.

  • Billing

    Guides
    TDR can assist with complaints about your bill.

  • On the fence

    Case Studies
    Fibre installation issue and request to run cable underground.

  • Charges

    Guides
    TDR can assist with complaints about charges you have, or have not, received from Scheme Members.

  • I’m the authority!

    Case Studies
    Barry’s new broadband plan backfires when his friend is added as an account authority.

  • Contracts and Terms & Conditions

    Guides
    TDR can assist with complaints about your contract with a Scheme Member and/or their Terms & Conditions related to your service.

  • Gimme what I paid for

    Case Studies
    This customer believed he wasn’t getting what he signed up for