• Decisions
    Over the course of time, the customer purchased three mobile handsets using a ‘repayment plan’ or RP. That allowed the handset to be purchased and paid off over the course of an agreed period.
  • Case Studies
    A customer thinks her account is closed. Telco says otherwise.
  • Jurisdiction
    The Customer approached TDR as he had been provided notice that his plan was going to change, and he would be no longer able to receive a free streaming service subscription.
  • Jurisdiction
    A small business customer approached TDR to dispute various charges applied to their account between May 2019 to October 2021. A request had also been made to disconnect various landline numbers, but they continued to be active.
  • Decisions
    The Customer came to TDR to seek assistance to have his old telephone number returned to him.
  • Case Studies
    Customer discovers that her phone has bended after a year of use. Was the phone damaged by impact or did it have a manufacture issue?
  • Jurisdiction
    The Customer made a complaint about customer service, disputed charges and internet speed. The Provider had failed to install VDSL broadband and the customer frequently experienced slow broadband speeds.
  • Jurisdiction
    The Customer wanted their homephone Provider to list them as a Vulnerable Customer and provide them with an alternate means of contacting 111 in the event of an emergency during a power cut.
  • Decisions
    The customer contacted TDR to assist in facilitating his request to have his neighbour’s internet fibre cable removed from its attachment to his property.
  • Case Studies
    Customer experiencing broadband issues refuses to pay.