• Overdue charges

    Case Studies

    A customer received a call from his mobile provider to inform him that he owed $133 on his account.

  • Common issues

    Guides

    If you experience an issue, it’s ok to ask for help. Below is a short guide to some of the common issues that TDR customers have experienced.

  • Disputed ID request for receipt of cash payment – not upheld

    Decisions
    The Dispute relates to whether or not the Customer is entitled to receive a computer-generated receipt when making a payment by cash for his monthly Provider account at the (redacted) Provider store, without providing identification.

  • Disputed amounts

    Case Studies
    TDR helped a customer understand the unknown charges on their bill.

  • New phone, no service

    Case Studies
    A new handset did not solve network service issues.

  • Copper withdrawal

    Case Studies
    Copper services were being removed, with fibre services offered as a replacement.

  • Bad for business

    Case Studies

    A small business owner approached his internet provider to set up broadband for a new business premises.

  • Double trouble

    Case Studies
    Two sim cards, two accounts, no network service.

  • Faulty equipment and services

    Guides
    TDR can assist customers who have complaints related to service faults or faulty equipment received from a TDR Scheme Member.

  • Installations, disconnection, and restriction of services

    Guides
    We receive complaints about Scheme Member’s which involve issues with connections, disconnections and restriction of service.