• Installation delay

    Case Studies

    A broadband customer worked from home.

  • Claim for damage caused by the lightning strike - not upheld

    Decisions
    The customer wanted to claim a payment of $2,012.50 for damage to the connected dialler in his monitored alarm system, which he says was caused by the lightning hitting a copper line maintained by the wholesale provider near his house.

  • Phone services withdrawn

    Case Studies

    TDR was contacted by a customer whose landline phone service was being withdrawn.

  • Overdue charges

    Case Studies

    A customer received a call from his mobile provider to inform him that he owed $133 on his account.

  • Common issues

    Guides

    If you experience an issue, it’s ok to ask for help. Below is a short guide to some of the common issues that TDR customers have experienced.

  • Disputed ID request for receipt of cash payment – not upheld

    Decisions
    The Dispute relates to whether or not the Customer is entitled to receive a computer-generated receipt when making a payment by cash for his monthly Provider account at the (redacted) Provider store, without providing identification.

  • Disputed amounts

    Case Studies
    TDR helped a customer understand the unknown charges on their bill.

  • New phone, no service

    Case Studies
    A new handset did not solve network service issues.

  • Copper withdrawal

    Case Studies
    Copper services were being removed, with fibre services offered as a replacement.

  • Bad for business

    Case Studies

    A small business owner approached his internet provider to set up broadband for a new business premises.