• Overhead fibre installation

    Case Studies
    Sometimes you can’t always get what you want.

  • A fault on the line

    Case Studies
    When is compensation available?

  • Transfer of service

    Case Studies
    Transfer of service gone wrong.

  • Hacking

    Case Studies
    Who is at fault?

  • Missing iPhone

    Case Studies
    The customer purchased a new iPhone 7 on a 24 month plan.

  • Disconnection and debt collection

    Case Studies
    The customer took out a 24-month contract with a telecommunications provider. After 18 months of the 24-month contract, the customer stopped making payments.

  • Premium-rate frustration

    Case Studies
    A recent TDR case involved a customer denying responsibility for over $4000 worth of 0900 calls that appeared on her telephone account.

  • Service switch and debt collectors

    Case Studies
    Provider transfer, communication issues and a bad credit rating.

  • Bill shock - $2k over data cap

    Case Studies

    When Peter* and his family moved houses, their broadband connection was delayed for a month.

  • No Room to Roam

    Case Studies
    This case involved a hefty international roaming charge shock.