About complaints

The Dispute relates to whether or not the Customer is entitled to receive a computer-generated receipt when making a payment by cash for his monthly Provider account at the (redacted) Provider store, without providing identification.

TDR helped a customer understand the unknown charges on their bill.

A new handset did not solve network service issues.

Copper services were being removed, with fibre services offered as a replacement.

Two sim cards, two accounts, no network service.

TDR can assist customers who have complaints related to service faults or faulty equipment received from a TDR Scheme Member.

We receive complaints about Scheme Member’s which involve issues with connections, disconnections and restriction of service.

TDR can assist with complaints and issues that occur when transferring services or porting numbers between Scheme Members.

This dispute centres around a mobile phone that has been assessed as damaged from liquid ingress. There is a dispute between the parties as to whether the good (the handset) would comply with the guarantees under the Consumer Guarantees Act (CGA), and how it would sit within the warrantee.