• Decisions
    The Dispute relates to whether or not the Customer is entitled to receive a computer-generated receipt when making a payment by cash for his monthly Provider account at the (redacted) Provider store, without providing identification.
  • Case Studies
    TDR helped a customer understand the unknown charges on their bill.
  • Case Studies
    A new handset did not solve network service issues.
  • Case Studies
    Copper services were being removed, with fibre services offered as a replacement.
  • Case Studies

    A small business owner approached his internet provider to set up broadband for a new business premises.

  • Case Studies
    Two sim cards, two accounts, no network service.
  • Guides
    TDR can assist customers who have complaints related to service faults or faulty equipment received from a TDR Scheme Member.
  • Guides
    We receive complaints about Scheme Member’s which involve issues with connections, disconnections and restriction of service.
  • Guides
    TDR can assist with complaints and issues that occur when transferring services or porting numbers between Scheme Members.
  • Decisions
    This dispute centres around a mobile phone that has been assessed as damaged from liquid ingress. There is a dispute between the parties as to whether the good (the handset) would comply with the guarantees under the Consumer Guarantees Act (CGA), and how it would sit within the warrantee.