A customer purchased a new mobile phone and returned it just four days later, reporting facial recognition errors, touchscreen problems, malfunctioning apps, and overheating.
TDR investigated a complaint that Chorus had failed to adhere to the Copper Withdrawal Code by not providing a retail service provider the required notice under the Code.
A long-term customer raised a dispute after a monthly discount on his broadband account was removed. He believed the discount should have been applied permanently.
An Auckland trip, an unfortunate miscommunication, and a complaint left unresolved – a customer steps in to support an unwell relative but ends up needing help of his own.
This complaint is about the withdrawal of landline phone services delivered over Customer Multi-Access Radio (CMAR), a local access radio-based system designed primarily for use in remote low density rural situations.