Telecommunications Dispute Resolution

TDR Complaint Form

Making a complaint is easy. Just tell us your name and contact details, and what your complaint is about.

Mandatory fields are marked with an asterisk (*).

Step 1: Your Details

Your name *

If you are making this complaint on someone else's behalf, do you have the authority to act?

Yes

No

Account Holder Name

Contact Details

Number/Street *

City/Town/Suburb *

Postcode

Daytime Phone

Alternative Phone

Email *

Step 2: Your Complaint

When did the event take place? *

Day

Month

Year

Who would you like to make a complaint about?

Telecommunications Company Options *

Account Number

Complaint Number

What Service are you complaining about? (please check all that apply) *

Broadband (incl Fibre, fixed wireless, cable, satellite & copper (adsl/vdsl) connections) Home Phone (incl voip, copper & fixed wireless connections)

Broadband

Home Phone

Mobile

Full definitions for 'Broadband', 'Landline' and 'Home Phone' are available here: glossary.

Computer users - open this by right clicking the link and selecting 'Open link in a new tab'.

Mobile phone users - hold down the link and then click 'Open in New Tab'.

What is your complaint *

Attach file

Files must be less than 8 MB.
Allowed file types: jpg jpeg png txt rtf pdf doc docx odt ppt pptx odp xls xlsx.

What would you like to happen to resolve this issue? *

How did you hear about us?

Where did you hear about us?

Leave this field blank