Telecommunications Dispute Resolution

TDR Complaint Form

Making a complaint is easy. Just tell us your name and contact details, and what your complaint is about.

Mandatory fields are marked with an asterisk (*).

Please note: If your case proceeds under the TDR process, all information provided by you will be shared with the provider unless you ask us not to, and you will receive all information from the provider.

Step 1: Your Details

Your name *

If you are making this complaint on someone else's behalf, do you have the authority to act?

Yes

No

Account Holder Name

Contact Details

Number/Street *

City/Town/Suburb *

Postcode

Daytime Phone

Alternative Phone

Email *

Step 2: Your Complaint

When did the event take place? *

Day

Month

Year

Who would you like to make a complaint about?

Telecommunications Company Options *

Account Number

Complaint Number

What Service are you complaining about? (please check all that apply) *

Broadband (incl Fibre, fixed wireless, cable, satellite & copper (adsl/vdsl) connections) Home Phone (incl voip, copper & fixed wireless connections)

Broadband

Home Phone

Mobile

Full definitions for 'Broadband', 'Landline' and 'Home Phone' are available here: glossary.

Computer users - open this by right clicking the link and selecting 'Open link in a new tab'.

Mobile phone users - hold down the link and then click 'Open in New Tab'.

What is your complaint *

Attach file

More information

Files must be less than 8 MB.
Allowed file types: jpg jpeg png txt rtf pdf doc docx odt ppt pptx odp xls xlsx.

What would you like to happen to resolve this issue? *

How did you hear about us?

Where did you hear about us?

Leave this field blank

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TDR Complaint Form