Making a complaint

Before making a complaint, check that it's something TDR can help you with.

Before making a complaint, check that it's something TDR can help you with.

First up, take the quick 3-step-check to see if TDR can help with your dispute. Click here for full details about the TDR process. If TDR is unable to help with your issue, these other organisations - listed under Resources may be helpful.

Icon

Types of disputes we cover

Telecommunications Dispute Resolution (TDR) deals with complaints from consumers about any product or service provided by their telecommunications company.

Icon

Who can make a complaint

Anyone whose telecommunications company is a member of our service can bring a dispute to TDR.

Icon

Take the 3-step-check

Answer the following questions in the 3-step check to see if TDR can help you.

Icon

How the complaint process works

The complaints process is designed to be as simple as possible. Click here to see the TDR complaints process.