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Welcome to the Telecommunication Dispute Resolution (TDR) service.

TDR is a free and independent service to help work out disputes between consumers and telecommunication companies.

Our job is to investigate complaints fairly. We listen to both sides of the story and look at the facts. It costs nothing for a consumer to use the service.

If you have a complaint about:

  • your phone or fax
  • your mobile phone
  • your internet connection
  • your cable or digital TV
  • moving from one telecommunications company to another
we may be able to help you.

Some things we don't cover:

  • pricing
  • network coverage
  • 111 calls

For a full list, see the information about

Types of Disputes Covered.