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We are a free, independent service to help residential and small business customers to resolve disputes with their telecommunications company.
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The TDR service is available to residential and small business customers of telecommunications companies that are members of TDR.
Before TDR can consider your complaint, you must have made it to the company first, and given them a reasonable opportunity to fix it.
Make a complaint
TDR can consider complaints about telecommunication companies that are part of the TDR scheme. The following are a few things that we do and do not cover:
Full details of disputes covered
To download our brochure in PDF format, select a language from the links below:
If you are having a dispute with your telecommunications provider watch this video to see what you can do about it.
Residential and small business customers of telecommunications companies can use the TDR service.
The TDR process is designed to be as simple as possible.
The TDR service is only available to customers of TDR Scheme Members.
TDR receives a lot of complaints with a common theme. To see what they are, and how they are usually handled, go to the Common Complaints page.
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