The group has previously worked together to produce www.complaintline.org.nz, an online directory to help people identify the right place to make a complaint. The organisations’ research suggests people from minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.
The resources are being sent to community organisations to use in language classes or by home tutors. Anyone can download the sheets from www.complaintline.org.nz.
The language of complaint resources cover four topics:
Several of the complaint handling organisations that developed the resources will be speaking about their work at the Consumer Affairs Consumer Rights Day in Tauranga today and will launch the group initiative.
Members of www.complaintline.org.nz
.nz Dispute Resolution Service
(Domain Name Commission) www.dnc.org.nz
