Facts about 5G

Thursday, July 30, 2020

Here are some answers to the questions you may have about 5G in New Zealand at the moment. 

What is 5G?
5G stands for “fifth generation,” as it’s the fifth generation of this cellular standard and is the successor to 4G (fourth generation) and 3G (third generation). 5G is the progression and refinement of existing radio technology.

Why would we want to use 5G?
5G means faster speeds (up to 10x faster than 4G), lower latency (the time it takes to request and then receive information) and more efficient networks (faster speed and lower latency means networks can handle more traffic).

How does 5G work?
This video by T-Mobile, featuring Bill Nye, explains how 5G works in five facts.

How much does 5G cost?
5G itself does not currently cost much more than 4G, however due to the increased speed an unlimited data plan is advised. This is advised because you will likely go through more data, more quickly. If you do not have unlimited data, we recommend you speak with your provider about potential costs involved and to ensure you have control over your spending.

Who are the providers currently using 5G?
Spark and Vodafone currently offer 5G plans and connections.

Do I need to move to 5G now?
5G is new and only limitedly available now and it will take some time before the country fully moves from 4G to 5G.

Where is 5G already live in NZ?
5G for your mobile is available in parts of Auckland, Wellington, Christchurch, Palmerston North and Queenstown if you have a 5G compatible mobile. Wireless broadband using 5G is available to some customers in Alexandra, Westport, Twizel, Tekapo, Hokitika and Clyde.

How can I found out more?
For more on 5G, including questions about health, radio frequency exposure and work being undertaken in NZ on getting 5G up and running, please visit the Ministry of Health questions and answers page.

About us

What is TDR and what do we do?
TDR stands for ‘Telecommunications Dispute Resolution’ a free and independent service that helps consumers manage complaints about any product or service from their telecommunications provider. We resolve complaints about landline, mobile and internet issues.

Why are we sharing this?
We decided to do a blog to inform people about the trending topics happening in the telecommunications industry, as well as sharing our knowledge of disputes in the sector.