All about TDR


What is Telecommunications Dispute Resolution (TDR)?

TDR is a free, independent service to help consumers with complaints about their telecommunications company.

TDR's service is available to residential and small business (less that 20 full-time employees) customers of TDR members.

What can TDR help with?

TDR can help resolve complaints about any products or services from your telecommunications company. 

You can find the full list here.

How do I make a complaint to TDR? 

Take the 3-step-check to see if TDR can help.

You can make a complaint online or contact us 0508 98 98 or Freepost 214075, PO Box 5573, Wellington 6140.

For more on how the process works click here.