General information about TDR, common complaints, case studies, FAQs & more...
Telecommunications Dispute Resolution (TDR) was established as an independent body for the prompt, unbiased resolution of disputes. Telecommunications companies can become members, and their customers can use the service.
The purpose of the TCF is to actively foster cooperation among the telecommunications industry to enable the efficient provision of regulated and non-regulated telecommunications services.
In July 2007 Dispute Resolution Services Ltd (now FairWay Resolution Limited) was appointed as the Scheme Agent to set up and manage Telecommunications Dispute Resolution.
FairWay Resolution Limited is an independent, employee-owned company providing specialist conflict management and dispute resolution services. FairWay employs around 100 staff and contracts with around 110 specialist reviewers and dispute resolution practitioners throughout New Zealand. FairWay handles over 14,000 disputes each year — of all kinds and levels of complexity, including medical, insurance, financial services, telecommunications, family, local government and construction disputes. Our dispute resolution experience underpins our conflict management expertise in all parts of the conflict management cycle — prevention, management, resolution and analysis of conflict. FairWay has offices in Auckland, Wellington and Christchurch. For more information, please visit their website.
TDR receives lots of complaints with common themes. TDR has position statements about these common complaint types that show how TDR is likely to respond.
The following case studies are based on actual complaints received by TDR. They provide a good cross-section of the types of complaints TDR can help with.