If you would like more information, try these other sites.
Deaf and Hearing Impairments
For the Deaf and Hearing Impaired: TDR supports New Zealand Relay, providing telephone services for the deaf and hearing impaired.
Rights and Advice
Citizens Advice Bureau. Free and confidential information, advice, support and advocacy.
Free and confidential information, advice, support and advocacy in 26 languages.
Legal aid may be available for civil disputes or problems that could go to court or a tribunal. This includes debt recovery, breaches of contract, defamation, and bankruptcy proceedings.
Expert advisers can explain your rights and help you resolve problems if you’ve got a problem with a retailer or service provider.
Free legal help throughout New Zealand.
Our network offers free, confidential and non-judgemental budgeting advice.
Budgeting & Family Support Services (also known as Mangere Budgeting Services Trust), provides a range of social services and educational programmes.
Use the "Do not Mail / Do not call" options in the right-hand menu.
The Advertising Codes of Practice provide the rules that all advertisements in all media should comply with. You can complain at no cost about any advertisement that you believe breaches the Codes. Complaints are heard by an independent Advertising Standards Complaints Board (ASCB) and there is a right of appeal to the independent Advertising Standards Complaints Appeal Board (ASCAB).
Achieving the best possible outcomes in competitive and regulated markets for the long-term benefit of New Zealanders.
This website supports the work of Consumer Affairs within the Ministry of Business, Innovation and Employment (MBIE). This work is done by teams from the Trading Standards; Competition and Consumer Law; and Advice, Information and Education business units.
The New Zealand telecommunications market is guided by the Telecommunications Act 2001 which regulates the supply of certain telecommunications services. Our role is to implement, monitor and enforce this legislation.
This page explains how to make a complaint and the kinds of issues we deal with and don’t deal with, so you know whether we may be able to help.
The Human Rights Commission was set up in 1977 and works under the Human Rights Act 1993. Our purpose is to promote and protect the human rights of all people in Aotearoa New Zealand. We work for a free, fair, safe and just New Zealand, where diversity is valued and human dignity and rights are respected.
Other Dispute Resolution Services
The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks.
The Disputes Tribunal provides a quick, inexpensive and private way to help resolve a wide range of civil disputes.
Utilities Disputes (formerly The Office of the Electricity and Gas Complaints Commissioner, or EGCC) provides a free and independent dispute resolution service for electricity and gas complaints, and disputes about access to shared property for fibre installations.
The Insurance & Savings Ombudsman Scheme resolves complaints about insurance & financial services.
The Ombudsman helps the community in its dealings with government agencies and handles complaints against government agencies and undertake investigations and inspections.
The Privacy Commissioner's Office works to develop and promote a culture in which personal information is protected and respected.
Telecommunications Sector Associations
The New Zealand Telecommunications Forum (TCF) plays a vital role in the telecommunications industry, collaboratively developing key industry standards and codes of practice that underpin the country’s digital economy. The TCF’s objective is to actively foster cooperation among the telecommunications industry’s participants, to enable the efficient provision of regulated and non-regulated telecommunications services.
TUANZ is a not-for-profit membership association with over 27 years of positive telecommunications change in our history.
The Domain Name Commission (DNC) manages the .nz domain name space and protects the interests and rights of everyone who uses it.
The primary telecommunications industry body in Australia.
Overseas Telecommunication Disputes Resolution Services
Telecommunications Industry Ombudsman (Australia)
A fast, free and fair service that helps resolve telephone and internet complaints.
Ombudsman Services (Britain)
The Ombudsman Service that provides dispute resolution for the communications, energy, property and coyright licensing industries.
The purpose of CISAS is to resolve disputes between consumers and communications providers.
The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services.