External Resources

If you would like more information, we have listed some other sources for you to try.

If you would like more information, try these other sites.

Deaf and Hearing Impairments

New Zealand Relay

For the Deaf and Hearing Impaired: TDR supports New Zealand Relay, providing telephone services for the deaf and hearing impaired.

Rights and Advice

Complaint Line

Complaint Line

Citizens Advice Bureau

Citizens Advice Bureau. Free and confidential information, advice, support and advocacy. 

Citizens Advice Bureau Language Link

Free and confidential information, advice, support and advocacy in 26 languages.

Legal Aid for Civil Disputes

Legal aid may be available for civil disputes or problems that could go to court or a tribunal. This includes debt recovery, breaches of contract, defamation, and bankruptcy proceedings.

Consumer NZ

Expert advisers can explain your rights and help you resolve problems if you’ve got a problem with a retailer or service provider.

Community Law Centres

Free legal help throughout New Zealand.

New Zealand Federation of Family Budgeting Services

Our network offers free, confidential and non-judgemental budgeting advice.

Mangere Budgeting Services Trust

Budgeting & Family Support Services (also known as Mangere Budgeting Services Trust), provides a range of social services and educational programmes.

NZ Marketing Association Name Removal Service 

Use the "Do not Mail / Do not call" options in the right-hand menu.

Government Agencies

Advertising Standards Authority

The Advertising Codes of Practice provide the rules that all advertisements in all media should comply with. You can complain at no cost about any advertisement that you believe breaches the Codes. Complaints are heard by an independent Advertising Standards Complaints Board (ASCB) and there is a right of appeal to the independent Advertising Standards Complaints Appeal Board (ASCAB).

Commerce Commission

Achieving the best possible outcomes in competitive and regulated markets for the long-term benefit of New Zealanders.

Consumer Affairs

This website supports the work of Consumer Affairs within the Ministry of Business, Innovation and Employment (MBIE). This work is done by teams from the Trading Standards; Competition and Consumer Law; and Advice, Information and Education business units.

Telecommunications Regulation

The New Zealand telecommunications market is guided by the Telecommunications Act 2001 which regulates the supply of certain telecommunications services. Our role is to implement, monitor and enforce this legislation.

Making a complaint under the Fair Trading Act 

This page explains how to make a complaint and the kinds of issues we deal with and don’t deal with, so you know whether we may be able to help.

Human Rights Commission 

The Human Rights Commission was set up in 1977 and works under the Human Rights Act 1993. Our purpose is to promote and protect the human rights of all people in Aotearoa New Zealand. We work for a free, fair, safe and just New Zealand, where diversity is valued and human dignity and rights are respected.

Other Dispute Resolution Services

Banking Ombudsman 

The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks.

Disputes Tribunal 

The Disputes Tribunal provides a quick, inexpensive and private way to help resolve a wide range of civil disputes.

Utilities Disputes 

Utilities Disputes (formerly The Office of the Electricity and Gas Complaints Commissioner, or EGCC) provides a free and independent dispute resolution service for electricity and gas complaints, and disputes about access to shared property for fibre installations.

New Zealand Insurance & Savings Ombudsman 

The Insurance & Savings Ombudsman Scheme resolves complaints about insurance & financial services.

Parliamentary Ombudsmen 

The Ombudsman helps the community in its dealings with government agencies and handles complaints against government agencies and undertake investigations and inspections.

Privacy Commission 

The Privacy Commissioner's Office works to develop and promote a culture in which personal information is protected and respected.

Telecommunications Sector Associations

New Zealand Telecommunications Forum (TCF) 

The New Zealand Telecommunications Forum (TCF) plays a vital role in the telecommunications industry, collaboratively developing key industry standards and codes of practice that underpin the country’s digital economy. The TCF’s objective is to actively foster cooperation among the telecommunications industry’s participants, to enable the efficient provision of regulated and non-regulated telecommunications services. 

Telecommunication Users’ Association of New Zealand (TUANZ)

TUANZ is a not-for-profit membership association with over 27 years of positive telecommunications change in our history.

The Domain Name Commission (DNC)

The Domain Name Commission (DNC) manages the .nz domain name space and protects the interests and rights of everyone who uses it.

Australian Communications Alliance

The primary telecommunications industry body in Australia.

Overseas Telecommunication Disputes Resolution Services

Telecommunications Industry Ombudsman (Australia)

A fast, free and fair service that helps resolve telephone and internet complaints.

Ombudsman Services (Britain)

The Ombudsman Service that provides dispute resolution for the communications, energy, property and coyright licensing industries.

CISAS (Communications and Internet Services Adjudication Scheme) (Britain)

The purpose of CISAS is to resolve disputes between consumers and communications providers.

Commissioner for Complaints for Telecommunications Services (Canada)

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services.