Articles
Wed 23 Aug 2017
Consumers don’t need to be confused about who to contact when they are having telco issues. Telecommunication Dispute Resolution (TDR) is a free and independent service to help consumers manage complaints about any product or service from their telecommunication provider.
Articles
Wed 26 Oct 2016
Commerce and Consumer Affairs Minister Paul Goldsmith welcomes Consumer Rights Day, being kicked off today in Wellington with a public event to help consumers learn about their rights. “The event brings together speakers from across the public and not-for-profit sectors to provide information on what protections are in place for consumers,” says Mr Goldsmith. Speakers include the Commerce Commission, the Telecommunication Dispute Resolution scheme, the Disputes Tribunal, the Ombudsman, and the financial dispute resolution schemes.
Articles
Fri 14 Oct 2016
Although the number of consumer complaints recorded by the Telecommunications Dispute Resolution Scheme (TDRS) has increased, the New Zealand Telecommunications industry is providing world class services, says TCF CEO Geoff Thorn.
TDR Newsletter
Fri 30 Sep 2016
TDR's 2016 Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website. Click the link above to download the Annual Report as a .pdf file.
Articles
Tue 27 Sep 2016
Telecommunications services have become a key staple of modern life. As consumers, we expect fast, ubiquitous access to the internet that allows us to get on with our digitally-connected lives. The New Zealand telecommunications industry invests at one of the highest rates of the OECD; and is increasingly competitive on both price and quality compared to other countries. The industry provides world class fixed line and mobile services and is in the middle of a major roll-out of UFB services and facing unprecedented demand for these services.
Articles
Thu 21 Jul 2016
TDR launched a two-week advertising campaign in the CBD of Auckland, Wellington and Christchurch at the end of July. Visit the following link for more photos.
Recurring Issues
TDR is receiving increasing numbers of complaints about delays in the connection of fibre services. 
 
The typical complaint is that the scheme member signs the customer up to the fibre service with an indicative commencement date. This dates passes with no service being connected, and eventually the lapse of time brings the customer to the TDR. It appears that the scheme members rely on connection dates provided by the fibre installation companies. The installation companies do not then complete the work on time. There may be other causes.
Articles
Wed 6 Jan 2016
The Minor’s Contract Act 1969 sets out the rules relating to contracting with people less than 18 years of age.