Learning to complain

Wednesday, November 28, 2012

The group has previously worked together to produce www.complaintline.org.nz, an online directory to help people identify the right place to make a complaint. The organisations’ research suggests people from minority groups are under-represented as complainants. People who speak languages other than English, or are not confident readers, are less likely to use specialised complaint handling services.

The resources are being sent to community organisations to use in language classes or by home tutors. Anyone can download the sheets from www.complaintline.org.nz.

The language of complaint resources cover four topics:

Several of the complaint handling organisations that developed the resources will be speaking about their work at the Consumer Affairs Consumer Rights Day in Tauranga today and will launch the group initiative.

Members of www.complaintline.org.nz

.nz Dispute Resolution Service
(Domain Name Commission)
www.dnc.org.nz

Advertising Standards Authority
www.asa.co.nz

Banking Ombudsman
www.bankombudsman.org.nz

Broadcasting Standards Authority
www.bsa.govt.nz

Charities (Department of Internal Affairs)
www.charities.govt.nz

Commerce Commission
www.comcom.govt.nz

Electricity & Gas Complaints Commissioner
www.egcomplaints.co.nz

Financial Dispute Resolution
www.fdr.org.nz

Financial Services Complaints Ltd
www.fscl.org.nz

Health & Disability Commissioner
www.hdc.org.nz

Human Rights Commission
www.hrc.co.nz 

Independent Police Conduct Authority
www.ipca.govt.nz

Insurance & Savings Ombudsman
www.iombudsman.org.nz

Judicial Conduct Commissioner
www.jcc.govt.nz

Legal Complaints Review Office
www.justice.govt.nz/tribunals/legal-complaints-review-officer

New Zealand Law Society
www.lawsociety.org.nz

Office of the Ombudsman
www.ombudsman.parliament.nz

Press Council
www.presscouncil.org.nz

Privacy Commissioner
www.privacy.org.nz

Quality Commission
www.qualitycommission.co.nz

Real Estate Agents Authority
www.reaa.govt.nz

Telecommunication Dispute Resolution
www.tdr.org.nz
 

Contact for media release:
Dinah Vincent, Communications Advisor, EGCC
Phone: 04 914 4525