Common Complaints & Outcomes
TDR receives a lot of complaints with a common theme. To see what they are, and how they are usually handled, go to the Common Complaints page.
2011 Half-Year Report
TDR's 2011 Half-Year Report is available to download as a PDF document.
TDR Customer Satisfaction Survey 2010
Following is a summary of the final results from the 2010 TDR Customer Satisfaction Survey. This information is used to monitor and improve TDR’s service.
2010 TDR Annual Report
TDR's 2010 Annual Report is available to download as a PDF document.
Customer Satisfaction 2010
Following is a summary of interim results from the 2010 TDR Customer Satisfaction Survey.
TDR Service Level Report
Achievement targets relating to the speed of response to customers’ complaints, the speed of resolution and the type of resolution, have been agreed as measures of TDR’s performance. The following tables detail the actual performance against the targets.
Review of the Telecommunication Dispute Resolution Scheme
The Telecommunication Dispute Resolution (TDR) Scheme’s Terms of Reference (TOR) required the TDR Council to instigate a review of the Scheme two years from the date of implementation. This report is available to download as a PDF document.
TUANZ Chairman Congratulates TDR on Business Award
TUANZ (Telecommunication Users Association of New Zealand) Chairman Ernie Newman congratulates TDR in his latest blog posting. Click this link to read.
TDR was honoured at the Vero Excellence in Business Support Awards ceremony in Auckland on May 20.
TDR launch wins award
TDR has been honoured at the Vero Excellence in Business Support Awards ceremony in Auckland on May 20 2010.
Unauthorised telecommunications transfers on the rise
Customer complaints about being transferred to a new telecommunications provider, without authorisation, have more than doubled in the past year.
