Annual reports for TDR have traditionally been provided for the period January to December each year. However, this year TDR has undergone significant changes with an update of the Customer Complaints Code, and also with the Terms of Reference for the scheme. One of the changes was to amend the period for the Annual Report to 1 July – 30 June each year. Therefore, this Interim Report will bridge the six months until the new Annual Report year commencing on 1 July 2011.
The Half-Year Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website. Click the link to download the Annual Report as a .pdf file.