Anyone whose telecommunications company is a member of the Telecommunication Dispute Resolution (TDR) scheme can bring a dispute to TDR.
There are, however, a few limits on what is covered:
- The person making the complaint must be the account holder, or authorised to make a complaint on that person's behalf.
- All complaints must have been made with the telecommunications company first, before they come to TDR.
- TDR cannot deal with a telecommunications company's Government or Business/Corporate clients.
- TDR can deal with complaints that involve claims for $15,000 or less, including compensation for direct loss.
