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Who can make a complaint

Residential and small business customers of telecommunications companies can use the TDR service. Read more
How the complaint process works

The TDR process is designed to be as simple as possible. Read more
Who we cover

The TDR service is only available to customers of TDR Scheme Members. Read more
Common Complaints & Outcomes

TDR receives a lot of complaints with a common theme. To see what they are, and how they are usually handled, go to the Common Complaints page. Read more