Before TDR can consider your complaint, you must have made a formal complaint to your telecommunications company and given them the opportunity to resolve the issue.
If you have come to the end of your telecommunications company’s complaints process and your complaint has not been resolved, or it has been six weeks or more since you first contacted them and you still don’t have a resolution you are happy with , then TDR may be able to help. Your telecommunications company may provide you with a deadlock number, or a reference number, which you can include when you complain to TDR. If you have not yet made your complaint to your telecommunications company, do it now by clicking on the links below.
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