Make a complaint

Making a complaint is easy. Just tell us your name and contact details, what your complaint is about, and complete a quick security question.

Please use the form below or alternatively download a printable version.

Mandatory fields are marked with an asterisk (*).

Step 1. Your Details

Your name: *

Account Name: *

If you are making this complaint on someone else's behalf, do you have the authority to act?:

Yes

Address

Number/Street: *

City/Town/Suburb: *

Postcode:

Daytime Phone:

Alternative Phone Number:

Email: *

Step 2. Your Complaint

When did the event take place?: *

TDR can only consider complaints about events after 30 November 2007

Which telecommunications company would you like to make a complaint about?: *

Account Number:

Enter your telecommunications company account number, if available.

Complaint number:

If you have a complaint number, enter it here

What is your complaint?: *

Attach file:

What would you like to happen to resolve this issue?: *

Step 3. Quick Security Question

This question is asked to prevent automated spam submissions.

Who can make a complaint

Residential and small business customers of telecommunications companies can use the TDR service. Read more
How the complaint process works

The TDR process is designed to be as simple as possible. Read more
Who we cover

The TDR service is only available to customers of TDR Scheme Members. Read more
Common Complaints & Outcomes

TDR receives a lot of complaints with a common theme. To see what they are, and how they are usually handled, go to the Common Complaints page. Read more