Making a complaint

Before making a complaint, check that it's something TDR can help you with.

Before making a complaint, check that it's something TDR can help you with.

First up, take the quick 3-step-check to see if TDR can help with your dispute. Click here for full details about the TDR process. If TDR is unable to help with your issue, these other organisations - listed under 'Resources' -  may be helpful.

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Types of disputes we cover

Telecommuncation Dispute Resolution (TDR) deals with complains from consumers about services provided by their telecommunications company.

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Who can make a complaint

Anyone whose telecommunications company is a member of the Telecommunications Dispute Resolution (TDR) scheme can bring a dispute to TDR.

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Take the 3-step-check

Answer the following questions in the 3-step check to see if TDR can help you.

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How the complaint process works

The TDR process is designed to be as simple as possible. Go here to see our TDR complaints process diagram.