Make a Complaint to TDR Online

Telecommunication Dispute Resolution (TDR) is a free and independent service to help work out disputes between consumers and telecommunication companies.

Before you make a complaint to TDR you need to have made the complaint to your telecommunication company. A complaint must also be about an event that happened on or after 30 November 2007, when TDR started operating.

The company you want to complain about must be a member of the Telecommunication Dispute Resolution Scheme.

TDR will need your complaint in writing. You can:

  • fill in the form below
  • download the complaint form, print it out and send or fax it to TDR, or
  • TDR can help you fill it in over the phone - call freephone 0508 98 98 98.

If you need to make a complaint to your telecommunications company first there is also a form you can use.

You may also want to look at:
How to make a complaint, the Complaints checklist and Forms

Make a Complaint to TDR Online

Complaints can only be about an event that has happened AFTER 30 November, 2007.

Mandatory fields are marked with an asterisk (*).

Date*
When did the event take place?
Who?
Enter the name of the account holder with your telecommunications company
If the account is not in your name, and/or you are making this complaint on someone else's behalf, please put your name here.
Your details
Which?
Enter your account number with your telecommunications company
If you have a complaint number, enter it here
If you have a deadlock number, enter it here
What?
Enter the product or service that you are complaining about
You may attach your complaint as a separate file, or attach another document that you think might be helpful. Supported file types are documents (.doc, .pdf, .html) and images (.gif, .jpg)
When?
Outcome?
Enter your name