The TDR Scheme is implemented by Dispute Resolution Services Ltd. (DRSL).
DRSL is an award-winning, nationwide company with extensive public and private sector experience. It provides the primary dispute resolution service for ACC and, with Financial Dispute Resolution (FDR), launched in 2010, offers an independent dispute resolution scheme for consumers and financial service providers. DRSL has been operating since 1999 and covers a range of industry sectors including complex medical, disability, employment and commercial issues. DRSL is ISO 9001 compliant and has offices in Auckland, Wellington and Christchurch. For more information about the senior management and board of DRSL, please go to the DRSL website.
Annual Reports
TDR’s annual reports are available for download here as PDF documents. You will require Adobe Reader to read the downloaded file. This is free software available from the Adobe website.
TDR Annual Report Jan - Dec 2009.pdf (2.03 MB
Annual Report 2008.pdf (2.12 MB)
