About the Scheme
This section of the website has information about the Telecommunication Dispute Resolution (TDR) Scheme; how it works and the businesses that are behind it.
How The Scheme Works
An explanation of the different roles and organisations involved in TDR, and a flowchart showing the structure of the TDR Scheme.
Scheme Members
Consumers can only use TDR if their telecommunication company is a member of the TDR Scheme. This section has the full list of the companies that have signed up to the TDR Scheme to date.
Becoming a Scheme Member
Information about how to become a Scheme Member, including costs and compliance.
Types of Disputes Covered
This section explains what types of disputes that TDR can and can’t help with.
The Customer Complaints Code
The Code is the document that TDR is based on. This section has both a brief explanation and a full copy of the Code available.
Terms of Reference
The Terms of Reference (ToR) sets out how the TDR Scheme works. This section has both a brief explanation and a full copy of the ToR available.
About Dispute Resolution Services
Dispute Resolution Services is the company that operates the TDR Scheme. More about them can be found here.
About the Telecommunication Carriers' Forum
The Telecommunication Carriers’ Forum (TCF) is a collective of New Zealand telecommunication companies. It established the TDR Scheme.
Pan-Industry Systemic Issues
TDR is well-placed to identify any issues that are causing problems across the telecommunication industry. When any issues are identified they will be published here.
Case Studies
This section has case studies from real complaints, that show how the TDR Scheme works and what sort of outcomes can there can be. These are taken from the TDR Quarterly Reports.
News and Publications
All press releases and other publications are available in this section of the website.
Contact
Contact details for TDR, TCF and Dispute Resolution Services.